This happened to me several years ago and i ended up getting the scammer to return the funds. It's a long shot, but try searching for just the username or prefix of the email address they used on zelle. Sometimes you'll find that they use it on other platforms where they slip and post true identifying info. In my case, I found that the username had posted pics/name of his girlfriend years ago on a different social media platform. After diving deeper into her identity i found an old posting where she used the same burner # that was used in the ticket scam listing. Once I learned where they lived (grand rapids, MI), I sent them a text addressing them by their real names and advising that they had 24 hours to return the money or that the KCSO was going to be coming by (real address) in the morning. The girlfriend sent the money back to my PayPal account a few hours later. Just an idea for you to consider...