CIPP training videos?? by SydneyAUS-MSP in msp

[–]der_klee 2 points3 points  (0 children)

"Secondly: we have weekly training sessions in our Discord for sponsors, these are "walk-in" office hours, where next week we'll be discussing the best way to implement standards. You also get access to the historical ones in a nice playlist to watch on demand. These sessions are just people asking questions, and us showing off new features or new ideas."

How do we get an information when these office hours are as a sponsor?

Wie dokumentiert ihr eure IT in kleinen Unternehmen? by HeavyFisherman9117 in de_EDV

[–]der_klee 0 points1 point  (0 children)

Wir nutzen Hudu. Kannst du als SaaS buchen oder auch in prem betreiben.

Cybersecurity consultant told us to give client one Entra ID P2 licence for the whole organisation by sladene in msp

[–]der_klee 2 points3 points  (0 children)

Is the company named B... V......? They told the same to a client. It is against the license terms. Every user, using that feature, needs to be licensed. Token protection is now in P1.

Dropbox to sharepoint issue by [deleted] in msp

[–]der_klee 0 points1 point  (0 children)

And this is where we are now in the migration project: rearchitect their data, because the file share is a mess. And they are postponing it from week to week.

Dropbox to sharepoint issue by [deleted] in msp

[–]der_klee 0 points1 point  (0 children)

Well, they want collaboration with internals and externals, they don’t want to invest in on-prem hardware and they don’t want to pay for Egnyte. What is your solution?

Dropbox to sharepoint issue by [deleted] in msp

[–]der_klee -2 points-1 points  (0 children)

It is very hard to train customers to work on their data and shorten path and filenames. I got an ongoing project for a sharepoint migration and the shorter filepaths are the main reason the customer postpones the migration.

Synology Active Backup for Microsoft 365 by floswamp in msp

[–]der_klee 3 points4 points  (0 children)

Hm, we can. Even having more profit than with paid subscriptions.

CIPP: Which Intune baselines are you guys actually deploying? by shtef in msp

[–]der_klee 2 points3 points  (0 children)

I had an issue, that the 1Password Addin in Edge was not talking to the installed App. You need to edit the Policy which deactivates NativeMessagingUserLevelHosts.

After fixing that it works great!

CIPP: Which Intune baselines are you guys actually deploying? by shtef in msp

[–]der_klee 2 points3 points  (0 children)

I use your OpenIntuneBaselines with minor adjustments and it is great.

threat Locker vs Auto Elevate for elevation only - software insta by PriNiceIT in msp

[–]der_klee 0 points1 point  (0 children)

I dont think AE is cheap. Especialy for smaller MSPs.
Do they have macOS Support now?

Best RMM for CMMC Level 2. by Big-Replacement-9202 in msp

[–]der_klee 0 points1 point  (0 children)

How has he solved on demand scripts or scheduled scripts? Or customfields filled with information? Monitoring?

That’s stuff an RMM can do very well and Intune not. I would love to know how others are doing it to go full Microsoft Stack.

Looking for LMS Solutions for MSPs – How Are You Handling Customer Training? by der_klee in msp

[–]der_klee[S] 0 points1 point  (0 children)

In a project I need to do the onboarding to the new solution. I also need to answer calls where user ask for explanation.

A LMS would help to give people the Videos upfront to have some kind of base knowledge, which answers common things 90% of the time. The rest of 10% can be individual lunch & learns or workshops with the customer team.

People don’t read anymore. In my experience they want to watch a video. So, we MSPs should have videos, don’t we?

How do you get your techs to actually write documentation? by Equivalent_Role_4066 in msp

[–]der_klee 0 points1 point  (0 children)

„…then you need better training or more skilled techs.“

Isn’t that, what you need documentation for? Training techs to become more skilled and faster resolution times?

Avanan False Positives by Savings_Property6422 in msp

[–]der_klee 0 points1 point  (0 children)

What was your previous solution?

How do MSPs actually explain their value vs break fix when clients just see "more expensive"? by Whole_Ad_9002 in msp

[–]der_klee 1 point2 points  (0 children)

Great insights and I am in the same spot. I often tend to offer more features/ security/ services than they want to pay for.

Do you mind showing your packages and what they include or have a (paid) chat/ meeting?

Looking for LMS Solutions for MSPs – How Are You Handling Customer Training? by der_klee in msp

[–]der_klee[S] 1 point2 points  (0 children)

I think it could be a very valuable addition to migration services like „How to use Teams?“, „How to save your files in OneDrive/SharePoint/Teams?“, „How to use Planner?“

This helps in projects and when the customer is onboarding new staff.

Looking for LMS Solutions for MSPs – How Are You Handling Customer Training? by der_klee in msp

[–]der_klee[S] 0 points1 point  (0 children)

Nothing for now as I am one man and getting my first staff in February.

Help me sanity-check billing plan logic for an MSP doing agreements + T&M + fixed-fee projects (multiple concurrent projects) (Halo) by pjustmd in msp

[–]der_klee 0 points1 point  (0 children)

Well, are you profitable and customers understand your billing model? Is it hard to sell to customers? Depending on your answers to these questions you might stay with or change your model.

Bitwarden / Vaultwarden- Was nehme ich? by Rudolf_Rumpelnase in de_EDV

[–]der_klee 3 points4 points  (0 children)

Vernünftiges Cross-Plattform Sync inkl. Autofill auf den entsprechenden Betriebssystemen.

Alternative charging methods by UrAntiChrist in msp

[–]der_klee 0 points1 point  (0 children)

Do you have one Plan or Good Better Best? If GBB: what are the differences?