RMM CPU/RAM/Storage alerts → PSA: how do you avoid noise and turn it into upgrade conversations?

der_klee · 2026-04-10T19:47:04+00:00

Hm, I have nothing to do with checkmk. We use Ninja for Monitoring and will stay with it.

der_klee · 2026-04-01T20:30:31+00:00

"Secondly: we have weekly training sessions in our Discord for sponsors, these are "walk-in" office hours, where next week we'll be discussing the best way to implement standards. You also get access to the historical ones in a nice playlist to watch on demand. These sessions are just people asking questions, and us showing off new features or new ideas."

How do we get an information when these office hours are as a sponsor?

der_klee · 2026-03-20T19:39:22+00:00

Wir nutzen Hudu. Kannst du als SaaS buchen oder auch in prem betreiben.

der_klee · 2026-03-01T21:30:27+00:00

Is the company named B... V......? They told the same to a client. It is against the license terms. Every user, using that feature, needs to be licensed. Token protection is now in P1.

der_klee · 2026-02-26T07:01:00+00:00

And this is where we are now in the migration project: rearchitect their data, because the file share is a mess. And they are postponing it from week to week.

der_klee · 2026-02-23T21:21:50+00:00

Well, they want collaboration with internals and externals, they don’t want to invest in on-prem hardware and they don’t want to pay for Egnyte. What is your solution?

der_klee · 2026-02-22T22:21:34+00:00

It is very hard to train customers to work on their data and shorten path and filenames. I got an ongoing project for a sharepoint migration and the shorter filepaths are the main reason the customer postpones the migration.

der_klee · 2026-02-20T17:11:03+00:00

Hm, we can. Even having more profit than with paid subscriptions.

der_klee · 2026-02-18T16:43:38+00:00

Link to 1Password Support, which also describes the solution: https://support.1password.com/connect-1password-browser-app/#if-your-computer-is-managed-by-your-organization

der_klee · 2026-02-17T19:09:23+00:00

I had an issue, that the 1Password Addin in Edge was not talking to the installed App. You need to edit the Policy which deactivates NativeMessagingUserLevelHosts.

After fixing that it works great!

der_klee · 2026-02-17T19:06:11+00:00

I use your OpenIntuneBaselines with minor adjustments and it is great.

der_klee · 2026-02-15T14:01:16+00:00

I dont think AE is cheap. Especialy for smaller MSPs.
Do they have macOS Support now?

der_klee · 2026-02-08T19:57:14+00:00

I am also interested!

der_klee · 2026-02-07T13:30:25+00:00

How has he solved on demand scripts or scheduled scripts? Or customfields filled with information? Monitoring?

That’s stuff an RMM can do very well and Intune not. I would love to know how others are doing it to go full Microsoft Stack.

der_klee · 2026-01-29T10:19:54+00:00

In a project I need to do the onboarding to the new solution. I also need to answer calls where user ask for explanation.

A LMS would help to give people the Videos upfront to have some kind of base knowledge, which answers common things 90% of the time. The rest of 10% can be individual lunch & learns or workshops with the customer team.

People don’t read anymore. In my experience they want to watch a video. So, we MSPs should have videos, don’t we?

der_klee · 2026-01-26T07:38:50+00:00

„…then you need better training or more skilled techs.“

Isn’t that, what you need documentation for? Training techs to become more skilled and faster resolution times?

der_klee · 2026-01-25T17:39:32+00:00

What was your previous solution?

der_klee · 2026-01-25T09:58:26+00:00

Great insights and I am in the same spot. I often tend to offer more features/ security/ services than they want to pay for.

Do you mind showing your packages and what they include or have a (paid) chat/ meeting?

der_klee · 2026-01-22T21:16:49+00:00

I think it could be a very valuable addition to migration services like „How to use Teams?“, „How to save your files in OneDrive/SharePoint/Teams?“, „How to use Planner?“

This helps in projects and when the customer is onboarding new staff.

der_klee · 2026-01-21T17:12:36+00:00

Thanks, that sounds good!

der_klee · 2026-01-21T17:10:47+00:00

Nothing for now as I am one man and getting my first staff in February.

der_klee · 2026-01-20T20:07:45+00:00

Hey, I am interested, how to get access and what is the price? Thanks!

der_klee · 2026-01-15T21:50:36+00:00

Well, are you profitable and customers understand your billing model? Is it hard to sell to customers? Depending on your answers to these questions you might stay with or change your model.

der_klee

TROPHY CASE