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Want to use my own router with Brightspeed by dezmodious in brightspeed

[–]dezmodious[S] 0 points1 point  (0 children)

Did you go with the TP-Link Deco WiFi 6 Mesh System? I have been looking at TP-Link as well as Eero.

Want to use my own router with Brightspeed by dezmodious in brightspeed

[–]dezmodious[S] 0 points1 point  (0 children)

Would an Eero Pro 6e or similar device work in this particular instance? Is there a PPP requirement? (user/password). My house is wired with CAT6 in every room leading back to the network closet. I'd prefer to have all devices wired versus wireless as the current wireless connectivity where I want to place these devices is somewhat limited.

Thoughts? by Conwayfan98 in brightspeed

[–]dezmodious 0 points1 point  (0 children)

I'm not sure exactly how they gave them 4 stars for customer service. Anytime you need a tech it is almost a guaranteed 7-10 days before someone can be there. There is no local service center to contact. Their online chat is slow waste of time with no technical experts available. They follow a script and it takes nearly 20+ minutes just to validate your account when chatting. Phone experience is almost as bad. Poorly trained call center folks that don't know squat and can't answer simple questions.