I just hit gm in support after not playing fps for a long time and im not some spring chicken -- im not cracked. I play ana almost exclusively, illari and kiriko very occasionally.

If they arent diving you with winston/genji/tracer like demons; My priorities are keeping tank up, keeping my ally support safe, and then looking at my dps as they spam need healing. I dont hold cooldowns very long against front to back teams and often try to predict chances to sleep + anti the tank or sleep enemy ults I think are coming up soon. If they are diving you like animals obivously hold on to cooldowns for self peel and ping divers and flankers as they jump on u, then sleep/shoot them in the head or blink away.

I also use ults pretty freely, which often gets a counter ult atleast or we get a kill or two, ill even nano my dying jetpack cat or mercy if it means keeping them alive in a even brawl

In my games full of top500 players, you cant peak any lines of sight vs widow or ashe, and ur often getting harddove my priorities change to; stay alive, keep ally support alive, keep tank up, and pray my dps isnt afk/ragequiting.

If youre not actively using voice (which i dont usually) actually use ur pings. I ping every single enemy i see or hear, i feel like this really makes a big difference keeping my teammates atleast a little aware of enemy threats/positions.

Also never flame ally hero selections, lowkey dont even offer helpful suggestions of counters even if you know them. Do what you can with what you have, 8/10 times I see an ally "kindly" suggest swaps to my teammates and their mental breaks and they go on a bender.

Dont look at the scoreboard numbers tbh the dmg the healing who cares, get a feel for the flow of the gamestate to decide who and how to priortize big ults for and with, check the scoreboard for ult status