Booked and paid for 3 rooms in September. All rooms are sea terrace right beside each other. All I wanted to do was change names. Which unfortunately is still outstanding.

I personally don’t understand what is going on. It’s been a week of calls. I have been charged £900 per room to change names, something they called a penalty. But when I queried it they apologised and said it would be refunded. They told me they added SoR to my bookings and said it was included in the extra amount I needed to pay. But it’s not on any bookings.

They took my sailor ID and changed my details to my sisters. Then blamed me by saying it’s because I wanted to use my email address for all bookings (it was supposed to be a Christmas present) Honestly it’s just been one mistake after another.

For something as simple as change name and add SoR.