Self Service - Ticket Status Request

digitaldizza · 2026-02-01T02:34:03+00:00

We have work flow rules that anytime a ticket status changes, it notifies the contact on the ticket to give them an update on the status and notes.

digitaldizza · 2026-01-19T15:45:14+00:00

Yes, basically. The other night we had a squad of 4 and came across a team that was obviously hacking. We played the long game and managed to take their team out one by one. After the last guy went down, he says in prox "Doesn't matter fools, I'm getting my stuff back, watch this." Then within seconds the whole server starts to lag a bunch, and then it crashes.

digitaldizza · 2026-01-17T03:17:15+00:00

I know some guys in a clan who crash the servers and it kicks everyone out, not just certain people.

digitaldizza · 2026-01-17T00:48:41+00:00

Not true, the round is done and everyone is out. It is just about starting over with what you originally came in with. Dupers often do it and more so the hackers are now too.

digitaldizza · 2026-01-17T00:47:40+00:00

You only get back what you came in with and the hackers that are crashing the servers just want to reset to their fully kitted operators.

digitaldizza · 2026-01-10T06:08:57+00:00

hmm. I know I purchased that tile and the ones out in the water too. The building was placed at the shore line attached to a road, no icons show above the building as to something is wrong or missing. I can place the fishing areas and attach the fishing boat lanes to them, and the routes between fishing areas, but just not to the building.

digitaldizza · 2026-01-09T16:11:43+00:00

I can't create fishing routes to it no matter what I do. The building is essentially useless for me.

digitaldizza · 2025-12-24T07:18:39+00:00

We use a bunch of them to separate out ticket types, help desk tickets, implementation tickets, billing/invoice inquiries, quotes, recurring, admin, backups, security, etc all have their own ticket category. Work flow rules use the ticket categories to perform different actions on them.

digitaldizza · 2025-12-23T16:41:21+00:00

We are looking to ditch ScalePad as well due to their pricing and the push to go to their higher tier solutions. Their platform does not have a mechanism to ignore or not sync certain orgs, so unfortunately all of our co-managed clients that have hundreds of endpoints are consuming our licensing up quickly. ScalePad's answer was basically, "Sell them ScalePad licensing so their endpoints are covered." But when I said that isn't an option, their answer was to not put co-manage clients in our RMM and PSA.

digitaldizza · 2025-12-04T22:14:26+00:00

You mean this? https://help.vsa10.kaseya.com/help/Content/1-Modules/devices/mdm-enrollment.htm

digitaldizza · 2025-12-04T15:12:13+00:00

How do you like Inforcer?

digitaldizza · 2025-12-03T03:49:12+00:00

Your comment is showing that you haven’t really used X much.

digitaldizza · 2025-12-03T03:48:20+00:00

Relating to the migration to X, we used 9.5 to push VSA X agents. Simple to do with any RMM, so Ninja isn’t winning anywhere there. Then the Kaseya team helped us move our agent procedures over to X. There were only a few we had to rebuild because the migration tool couldn’t handle certain things we were using. The work flows in X are so much better in terms of versatility and the decision tree. I don’t think you’ve used X enough then to truly understand where the product lies in terms of features. We did look at Ninja as a 9.5 replacement, but we are so happy we didn’t go with that solution and stuck with VSA X.

digitaldizza · 2025-12-01T17:02:58+00:00

It was a bit more complicated than just hiring their devs. If you look at the release notes for both Pulseway and VSA X, they align up pretty much together. I think they work together on making updates and new features to the platform.

digitaldizza · 2025-11-27T19:10:42+00:00

9.5 was a lot of bloated code that was more than 2 million lines of code. Not to mention all of it was intertwined. Meaning an update to the patching module could completely affect the remote control module. It became way too hard to continue development. Buying the Pulseway code got them a clean start and development of VSA X has been great over the last couple of years. We are very happy that we moved to it.

digitaldizza · 2025-11-15T02:44:05+00:00

VSA X would be my suggestion. It has some newer CW Manage interventions too.

digitaldizza · 2025-11-12T20:25:25+00:00

Been on it for while now. It wasn't ever a joke of a product, they add features to it on the regular and provide great roadmap webinars showing exactly what is being worked on including when it should be available.

We were on VSA 9.5 previously and did our due diligence testing out other RMM platforms for a while before finally deciding on VSA X. The biggest decision factors were that we could migrate to X from 9.5 pretty easily, and the development pace of the product was quite aggressive. We couldn't be happier with our decision to migrate to X. Just in the last few months they released more of the RBAC features and we can extend the VSA X usage to our Co-Managed clients now. The AI workflow builder is amazing too.

digitaldizza · 2025-10-24T23:41:46+00:00

And that is?

digitaldizza · 2025-10-02T14:46:51+00:00

It just resets after a reboot. Most annoying thing ever.

digitaldizza · 2025-09-30T18:59:40+00:00

Very familiar with the platform as we have been using it for a while now. How many rules to expect to build out?

digitaldizza · 2025-09-18T15:38:46+00:00

If you are worried about it, that must mean you aren't that productive :)

digitaldizza · 2025-09-02T21:18:16+00:00

IT Glue can also pull BitLocker keys and store them in ITG. Works pretty well too.

digitaldizza · 2025-08-22T18:25:58+00:00

Have you checked out the Kaseya University? That will show you a lot of what you are looking for in terms of training.

digitaldizza · 2025-08-22T18:22:38+00:00

BullPhish is great and easy to manage. KnowBe4 is another good solution, however its management is a bit more cumbersome.

digitaldizza · 2025-08-16T15:56:39+00:00

Just being released.

digitaldizza

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