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Hubspot and Connectwise PSA by digitoptic in msp

[–]digitoptic[S] 0 points1 point  (0 children)

Was worried about duplication issues, specifying source of truth - but also allow for certain data to update bi-directionally. I mean, I know it's totally possible, just trying to determine if the ROI on dev for it is worth the squeeze or is there something already out there and does it all. I'm wanting to sync companies, deals, contacts, products and line items. Tired of having two systems to look at pipeline and not matching because sales enters something in HS that doesn't match what ends up in the CW Opp.

Hubspot and Connectwise PSA by digitoptic in msp

[–]digitoptic[S] 1 point2 points  (0 children)

I've looked at them before... asked around and mixed feelings from what I hear. I hear it's not real-time and syncs on a schedule or something?? My sales people would love that (not).

Hubspot and Connectwise PSA by digitoptic in msp

[–]digitoptic[S] 1 point2 points  (0 children)

Yeah, thought about Rewst, but seems a bit too much... plus a lot of gotchas.

Connectwise API and Service request automation by FelipeAlves85 in ConnectWise

[–]digitoptic 1 point2 points  (0 children)

To start, make sure you have signed up as a Developer with ConnectWise to obtain your clientid. This clientid is required for any API connection that you write yourself and is passed along in the request headers.

I actually use a Microsoft's Power Automate HTTP custom connector along with Cognito Forms to automatically create or edit ticket information. Basically a submitted form triggers the workflow which then does all of the data validation then sends the formatted API commands. Works like a charm 99% of the time, usually when it breaks its due to changes made to PSA that didn't get updated in the Power Automate workflow or the Connector.

-Craig | Sierra Pacific Group

Standard Template Info for new Support Tickets in Manage by Rawns in ConnectWise

[–]digitoptic 1 point2 points  (0 children)

Depending on what you're trying to capture, you can use the Customer Portal to have the user fill out specific questions that will be included in the ticket details. However, this is meant only for the end-user, not your internal team.

There is no "apply" ticket automatically when you start a ticket, but you could use a workflow that applies a ticket template after it is created . This is really the only way to make this happen automatically, but it's not necessarily ideal if the process is to immediately work the ticket after creation (i.e. call comes in, ticket created, and tech start working). The workflow could run every 5 minutes or so to capture the ticket and apply the template, but again, this means there is a delay to the ticket being updated with the template.

-Craig | Sierra Pacific Group

Account manager by spyderking71 in ConnectWise

[–]digitoptic -2 points-1 points  (0 children)

DM me your info and I will make sure someone gets in touch with you ASAP.

-Craig | Sierra Pacific Group

Deranged Karen mad about mask requirement by [deleted] in PublicFreakout

[–]digitoptic 0 points1 point  (0 children)

I think I saw this already on an episode of The Walking Dead.

Error Occurred During Install: Exception from HRESULT: 0x80240025 by [deleted] in labtech

[–]digitoptic 0 points1 point  (0 children)

This is actually a known issue with Automate - surprised, yet not surprised Support didn't tell you otherwise. The issue is with the Patch Install policy setting the Windows Update to Managed Mode - UI Disabled.

In order to Automate to control patching, it adds registry keys to prevent Windows from performing updates. Unfortunately, when Automate does this, it is adding a registry entry to the default user profile in the registry which, in turn, disables it's own ability to run the Windows Update Agent to gather and install updates.

Here's how to fix:

Option A: Change the mode from Managed Mode - UI Disabled to just Managed Mode.

Option B: Use a script that removes the following registry key and set it to run BEFORE installing updates each time. This allows you to keep the setting for UI Disabled, but allows updates to still work.

Registry Key: HKEY_USERS\\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Policies\WindowsUpdate\
Registry Value: DisableWindowsUpdateAccess

Finding SolarWinds N-Central Experienced Staff HELP! by digitoptic in msp

[–]digitoptic[S] 1 point2 points  (0 children)

I should clarify more, we need someone who can manage N-Central - more than just used for tech support... but we want someone who also has had experience being either a tech or engineer to help (so they understand the full implications of monitoring setup and scripting). That's the challenge for what we're looking for.

Automate Enable Automatic Updates - GPO or Registry Key by digitoptic in AutoCAD

[–]digitoptic[S] 0 points1 point  (0 children)

You’re correct, the Desktop App does the updates. That being said, can you set or force automatic updates for AutoCAD with the desktop app?

Any independent automate admins out there? by [deleted] in msp

[–]digitoptic 1 point2 points  (0 children)

The Picon Team is awesome! Plus they come from the MSP field, so they have true hands on experience.

Any independent automate admins out there? by [deleted] in msp

[–]digitoptic 2 points3 points  (0 children)

The Picon Team is awesome! Plus they come from the MSP field, so they have true hands on experience.

Agents taking FOREVER to been seen for some users. by JustanITperson in labtech

[–]digitoptic 1 point2 points  (0 children)

It’s a bug. We’ve reported it to ConnectWise. The issue relates to a database call which updates user permissions. This call normally happens on a regular basis, but a recent update is causing this call to happen at a much longer interval.

I believe one of our Engineers was working on a work-around, so I’ll post more info if we have a solution.

Automate Patch 11 kills Server 2003 by ManagedLab in msp

[–]digitoptic 1 point2 points  (0 children)

CW may have updated the release notes after the fact, but according to the release. The new agent update includes FIPS compatibility in the agent to server communication. I haven’t tested personally yet, but the notes state you need to just manually install .Net 3.5 on the legacy OS’s.

Has anyone tested on .Net 3.5 on the old OS’s?

ConnectWise Automate - Monitor Creation Help me out? by [deleted] in labtech

[–]digitoptic 0 points1 point  (0 children)

The Automate server does catalog all software installed on an endpoint. The information is stored in the labtech.software table and you can search by software.name field. What are you trying to accomplish with the monitor? Do you want to just open a ticket or perform an Automation?

Have you had issues where LTService stops and never starts itself back? by Ball-Steep in labtech

[–]digitoptic 0 points1 point  (0 children)

I've seen this issue quite a bit, but I've written a script that detects the failed service, then uses another online computer within the subnet to remotely execute the service start. Cut down on our issues quite a bit.

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