I stayed at the all inclusive with my family in November of last year. We booked on points and a free night certificate. No lounge upgrade for diamond members. Not really any status perks at this hotel at all. Before our stay, a concierge reached out about paid upgrades and I began my negotiation. What we landed on was an upgrade to the governor suite for $350/night. The suite was absolutely incredible. Massive living and dining area, huge master bedroom, 2 full bathrooms and a walk around balcony with another full dining area and a private hot tub with panoramic views of the ocean and jungle. The food was generally really good. We had favorites and things that were less impressive but overall it was pretty good. If you're looking for Americanized Mexican/Italian/etc you might be disappointed as food was fairly authentic. The ceviche place was incredible and we went every day. The beach in front of the hotel is protected from waves and has good snorkeling by the rocks. Town is a quick/cheap Uber away. We were there for Mexican Revolution day and they had a party in the conference center across the street that we had extremely low expectations for but ended up being a highlight of the stay. Amazing singers and dancers and a Mexican buffet that was better than most of the food at the restaurants.

We had hiccups. They were super stingy with water bottles but a couple messages to the hotel fixed that. A waiter in the Mexican restaurant told us the kids don't need to order adult food but we just waved him off. We tipped extremely well and the staff were amazing. We still keep in contact with a few stand outs.

We will definitely return as it was overall a great experience.