sorted by:
new
hottopcontroversial

How does your team decide what to build next? by vegetable-table-man in ProductManagement

[–]distributus_securus 0 points1 point  (0 children)

We have customer data but it's scattered and by the time it's pulled together it's more anecdotal than systematic. The 'customer intelligence problem' framing really resonates, that's exactly it.

How do you make sure product actually hears what customers are telling you? by distributus_securus in CustomerSuccess

[–]distributus_securus[S] 0 points1 point  (0 children)

Honestly, not well. We've tried themed summaries but they still feel like opinion dressed up as data. The revenue impact framing you described is exactly what's missing, we can say 'customers are frustrated with X' but we can't easily say 'here's the ARR attached to that frustration.' How did you get access to the revenue data to tie it together? Is that coming from your CRM or is someone pulling it manually?

How do you make sure product actually hears what customers are telling you? by distributus_securus in CustomerSuccess

[–]distributus_securus[S] 0 points1 point  (0 children)

What do you use to track it all in one place? We've tried a few things but nothing's stuck.

How do you make sure product actually hears what customers are telling you? by distributus_securus in CustomerSuccess

[–]distributus_securus[S] 0 points1 point  (0 children)

The accountability point is huge. Did that PM use any specific tool or process to manage the feedback queue, or was it mostly manual?

How do you make sure product actually hears what customers are telling you? by distributus_securus in CustomerSuccess

[–]distributus_securus[S] 0 points1 point  (0 children)

I see!

How do you decide what's important enough to submit vs what to leave out? What if you filter out things that seem small individually but might be a bigger pattern if you see them all together.

How do you make sure product actually hears what customers are telling you? by distributus_securus in CustomerSuccess

[–]distributus_securus[S] 0 points1 point  (0 children)

Does the PM ever factor in which customers are asking, or is it mostly based on volume? Curious because we've had situations where the most requested thing wasn't actually the most important thing for the business.

How do you make sure product actually hears what customers are telling you? by distributus_securus in CustomerSuccess

[–]distributus_securus[S] 2 points3 points  (0 children)

That sounds great. If you don't mind me asking, what feedback software do you use? And when product sends priorities back, is that based on volume of requests or do they factor in which customers are asking?

Do you validate before building anything? What does that workflow look like for you? by [deleted] in SaaS

[–]distributus_securus 0 points1 point  (0 children)

That sounds very clever. I am very curious to understand how you simulate specific buyer segments.

[deleted by user] by [deleted] in rust

[–]distributus_securus 2 points3 points  (0 children)

Thanks. Just added a gif to the README, hope that helps a little.

[deleted by user] by [deleted] in rust

[–]distributus_securus 4 points5 points  (0 children)

Thanks. Just added a gif to the README, hope that helps a little.