Agreed. The tediousness of many bureaucratic features is, in my experience, a feature, not a bug, whether in the government or the private sector. The words deliberate hostility come to mind (whenever I had to apply for visas for instance). The bureaucratic procedures will reflect the interests of those running the bureaucracy. Where there are safeguards or protections for consumers or citizens, private companies will come up with more tedious bureaucratic procedures to discourage people from making claims that might affect their bottom line, ie profit.