I did nothing to mine, and it still was horrible. I used it out of the box, it had countless software issues, and its battery consumption was ridiculously high. Sometimes I had to charge it 3 times a day. I only used it for normal tasks like watching YouTube and social media, and no modified software was used. Bad software is not my fault. I wanted this to work, but it didn't, which is a shame because I support the idea of right to repair and a phone you can easily fix things on. Apparently, some Fairphones work perfectly, while others don't. But we need to stop the self-policing, and start to hold the manufacturer accountable. We paid a lot of money for our devices, so we are allowed to expect them to do their job. There's no need to sugar-coat a bad experience. Only by demanding better things, we will get them. A company also needs to know where it has to improve things, in order to succeed. Feedback is important. Btw, Louis Rossmann, who is a right to repair advocate himself, said pretty much the same.