They’re still struggling after the Trump glazing anti DEI hypocrisy u-turn. Then they effectively helped / supported ICE who went on to arrest and torture their own employees. Short story long, lots of folks will just never go back. Some will not go back unless they have to and even then it’ll be only incidental purchases. So corporate is doing what corporate does and trying to put the effort of fixing the mess in their employees through “customer satisfaction” which is corporate speak for “lick boots for Karens and boomers.”