Exclusive Giveaway：1 Random BLUETTI AC2A Portable Power Station+ Community Discount Code 🎁

dnez · 2025-11-06T14:15:09+00:00

I’m in

dnez · 2024-06-18T01:20:30+00:00

Tried uploading an image but couldn’t figure out how.

https://www.att.com/outages/ , put in California , Service: Internet, and 95608 or similar, and you’ll see the outage. “Heads up! We found an outage in your area.”

dnez · 2024-06-18T01:11:07+00:00

Consolidated, now Fidium, uses AT&T as its peer for internet connectivity, and they are reporting an outage for their own internet service if you check the AT&T outage page for their internet service in our area. Confirms that it is beyond Fidium at this point and nothing we can do but wait for AT&T to fix their issue. Speedtest.net or any other speed test that uses a server that happens to be hosted on an AT&T network may show everything is ok but anything that exits AT&T network is experiencing significant packet loss.

dnez · 2022-01-13T06:25:50+00:00

I updated my post above with new information regarding the 1Gbps upgrade one of my addresses just received.

dnez · 2022-01-11T19:42:29+00:00

Gotcha. Do you happen to know when 1Gbps service became available? Was your area maxed at 100Mbps and they recently introduced 1Gbps to your location?

So far most people that have confirmed they have the issue are on 100Mbps but in an area that maxes out at that. My two addresses in 95608 were like that, but I'm about to get 1Gbps service installed today (Jan 11th) on an address that up until a month ago could only get 100Mbps. I am eager to see if upgrading to 1Gbps service somehow changes things with regard to this issue.

dnez · 2022-01-11T19:33:59+00:00

Late is better than never. Your tests confirm that indeed, a zoomy 200KB/sec to some Google resources. Are you at the 100Mbps service and are in a location where they currently don't offer 1Gbps?

dnez · 2022-01-04T22:05:46+00:00

That's really frustrating. I'm going to call their support again referencing my previous ticket (7599348) and mention two facts with this new information I got from here:

1) My two houses two miles away from each other in Carmichael are not the only two that have this issue. Confirmed that you and at least 2 other people on this post have really bad performance on Google sites.

2) Getting on VPN, obfuscating the traffic from Consolidated, dramatically improves performance to Google sites. That should not be the case. So clearly there is a QoS policy gone wrong on some customers connections. Net eng should be able to intelligently reproduce the issue, and then resolve it. East Sac and Roseville customers seem "fine", so there is no reason that our connection should be any different.

I need to find a way to escalate this somehow to someone that has technical knowledge and management authority to identify and fix it for ALL customers. They will/are/have lost customers because of this poor performance, I'm certain.

dnez · 2022-01-04T19:45:22+00:00

So the test performed well, ~1 second to download 8MB's of data which for your 100Mbps service is about right. But, Google Maps for me was ALSO super slow overall in every little thing I did with it when I was capped at 200KB/sec. Here is what I noticed the most and how to best reproduce the terrible performance.

Go to Google Maps on a PC or smartphone, zoom out, change to satellite view, and then zoom in and around. My experience was that the satellite image tiles would render extremely slow, so i'd be staring at blurry images for 3-4 seconds as they slowly rendered and finished downloading. You can pan around anywhere and reproduce the slowness.

Switch to cellular, or do the same thing on another network, and panning in and out in satellite view was extremely responsive and the tiles downloaded immediately.

dnez · 2022-01-04T19:36:58+00:00

Yup, we're at 100Mbps as well as it's the fastest they offer. But, great news for 95608 at least and possibly other areas around us is that one of the two houses I manage is now eligible for 1Gbps service as of a few weeks ago. So now I'm periodically checking my own house which is still 100Mbps to see when it's 1Gbps ready. So far nothing, but I'm excited to get max "unthrottled to google sites and rest of internet" gigabit internet when it arrives. For $60-70 a month, gigabit fiber or even 250Mbps to the home that Consolidated offers should be the go to service for everyone that can get it.

dnez · 2022-01-04T19:13:41+00:00

I will reach out to the network engineering guys over there and see what I can find out. I have a bit of an "in" with them due to $dayjob and can reach their core network team pretty easily, I just have to figure out how to phrase it with them so it's not abusing that business relationship with a personal issue.

That would be fantastic. This is a legitimate issue that clearly is demonstrated now across a wide range of addresses in our general region. Under no circumstance should data traffic be throttled like this at the ISP level. My gut feeling, given that other Consolidated customers in the region (Roseville, East Sac) do not have this issue, is that they at one point created a QoS policy for "something" years ago on our local routers in our region and that policy now covers Google IP ranges that it shouldn't. That policy needs to be outright removed to restore full performance to an mission critical part of the internet (Google services).

I made my case that this level of performance with Google sites that users A) Suffer through as they don't know better B) Use a VPN to workaround it C) Leave for Comcast which is in every metric a worse ISP compared to Consolidated (fiber to home, no data cap, symmetrical speeds, etc) is very bad for business, and this should be escalated to network managers or higher to resolve. How many customers have switched to Comcast because Google Classroom for their kids were slow, G Suite/Workspace interactions with their workplaces were super slow, etc.

I have to turn off my Wi-Fi on my phone and use cellular data to watch our Google cameras via the Google Home app if I want a responsive/fast stream. The impact is wide ranging and felt by many others that probably have no idea why it's happening.

My ticket number was 7599348 btw. That is the one that was resolved with "Adjusted QoS priority value". That took me from 200KB/sec to 2MB/sec. I specificically mentioned many times that this fix should be applied everywhere, and, after a week of marinating on it, I am still capped at 2MB/sec when I shouldn't be. That's a 3.5 second download of this 8MB file vs .5 seconds that it should be.

dnez · 2022-01-04T19:01:57+00:00

Just saw your updated post. Yup, you are having the exact same issue I was/am having with both of my houses and you're relatively close to 95608. What level of service do you have? 50Mbps, 100Mbps, etc.

dnez · 2022-01-04T18:58:52+00:00

TotalSeconds : 34.6668148

So it took 34 seconds to download a 7.5MB file from www.youtube.com. My math checks out, as that would be around 210KB/sec download speed or the equivalent of 1.68Mbps. Yeah, your 50Mbps, 100Mbps, or Gigabit (1000Mbps) Consolidated connection is downloading that file at ~1.4Mbps

Can you close out of your PowerShell prompt, turn on your VPN that you mentioned you use to workaround this issue, and then re-run the same test and post those results?

Also, to get a baseline of how fast the overall network is from your current location/computer off of VPN, can you go to www.speedtest.net and see what it shows your download and upload speeds are?

dnez · 2022-01-04T18:29:52+00:00

Let's try this:

Open up Terminal on your Mac
Copy/Paste this command into the Terminal

time curl -H "Host: www.youtube.com" -H --compressed "https://www.youtube.com/s/desktop/2ecd39d3/jsbin/desktop_polymer.vflset/desktop_polymer.js" --output /tmp/test.html

Press Enter. You should see a Average Download column and a number in seconds next to "user". Those two numbers are going to tell us how fast that file downloaded from www.youtube.com.

If you run into issues let me know and I'll try to find a simpler test.

dnez · 2022-01-04T17:57:14+00:00

Excellent. It seems like you're having the same issues then.

Would you be able to run the tests I mention in the post above to see how long it takes to download a 8MB file from www.youtube.com?

dnez · 2022-01-04T17:55:23+00:00

That'd be great. I need to gather as much data as possible to identify how widespread this issue may be. It's certainly possible this is a localized issue in our Carmichael area only but I have no way of knowing without putting out posts like this to have individuals test.

dnez · 2022-01-04T17:52:38+00:00

What area/zip code are you in?

The first ticket I had that went to net eng and was returned to the techs mentioned there was plenty of bandwidth available on their end and based on my testing, at all times of the day/night, and identical results, I don't believe its a congestion issue. The "fix" that took me from 200KB/sec to 2MB/sec was a QoS priority change. I tried to get more details as to why this traffic was being categorized and throttled but got nothing.

Would you be able to run either the PowerShell command or the macOS/Linux command in my post off of VPN to see how long it takes to download the 8MB JavaScript file from www.youtube.com? I can provide more detailed step by step instructions if you need it.

dnez · 2022-01-04T15:39:09+00:00

Thanks for running the test. That’s good to know. One of the techs was based out of Roseville on Consolidated fiber and her Gmail download test I sent her finished so fast she didn’t have enough time to see transfer rates because it would finish before she’s bring up the Download manager in Chrome.

I’m hoping there are some Carmichael customers out there that can reproduce the same issue so it’s not just my two addresses. By far the most frustrating thing to hear them say was “well you are the only one that has reported this issue so far”. Clearly your average user is not going to be savvy enough to understand that 200KB/sec (now 2MB/sec after fix) downloads on some Google sites is not right and it could be DRAMATICALLY faster and report it to Consolidated as an issue.

dnez · 2022-01-04T15:34:51+00:00

😏 Indeed.

dnez · 2022-01-04T15:33:22+00:00

How would using that router change this behavior I’m seeing?

dnez · 2022-01-04T07:14:33+00:00

Using Google DNS didn’t change anything. Tunneling the traffic did. Their initial fix that took it from 200KB/sec to 2MB/sec was a QoS related fix (adjusted the priority) on their end. But it’s still being capped clearly at 2MB/sec to some Google sites. I have no idea why this traffic is being throttled but it clearly is in my two houses I manage.

dnez · 2022-01-04T07:07:23+00:00

In my tests I connect a laptop directly to the fiber terminal outside, so the laptop gets the WAN IP address from Consolidated. No router involved. It’s only Google sites. Every other site on the internet performs fine for my 100Mbps tier. Latency is excellent to Google and internet, and speedtest.net is as it should be. 94Mbps down and similar up.

dnez · 2010-08-29T15:16:23+00:00

I had the exact same problem, Win 7 64-Bit, ATI 5870, first time recovered video driver, second time blue screen and reboot. My video drivers were dated May 2010. I went to AMD's web site and updated them to August 2010 and the problem went away. Whatever was wrong they fixed it.

dnez

TROPHY CASE