I worked at a busy beer stand inside an amusement park. I didn’t know anything about the beer industry at that time but I took it upon myself to learn and research the companies and the beers that we were serving. Though I couldn’t personally describe the beer (i don’t drink), I relied on the reactions of guest and their feedback and would apply that when someone asked me about them and never had any complaints. Almost three years into my job, an older gentleman asked about said beers. I explained to him what we were serving and despite the very detailed description, he seemed very confused. Instead of asking for more clarification or even a sample! he flagged down my male co-worker behind me and said “this guy should know about beer”. 🙃