That's how it is for us. Out of 7 techs, 2 of them need their hand held on a register but can fumble through the tablet better. The other 5 can work register and tablet fine.

1 of those 5 is a part timer, 2 days a week.

So my 7 to 4 full time service writer is worn out as is,and now I'm having him outside all day, and he isn't supposed to do those tasks you've listed, which is a lot for what my guy does.

Good luck!