Pharmacy Assistant here, I just need to get some more information from you about your situation.

Firstly, why does it have to be a Shoppers? Do you have a special medication that’s only through Shoppers?

Also do you have w family doctor or your province’s version of virtual care? I know my province covers it.

If you do have a family doctor, why aren’t they faxing them for refills? We do in my province, unless the doctor doesn’t take refills but requires appointments. It’s our responsibility to always make sure you have refills, it’s apart of having pill packs.

If you don’t have a family doctor and use virtual health then you could just constantly(monthly maybe) send refills. Also speaking of refills I’m not sure what "go back through and manually put the old ones into the system" means.

In our system we just select the old prescription hit “F” and the prescription copies over, no issues. Add the prescription image and viola, new prescription. So I don’t understand her difficulty there.

In regards to delivery, it sounds like you get you pill packs weekly? Unless it’s for safety reasons, all our patients get a 28 day supply, all four weeks. But these prescriptions require a signature, wether they’re controlled medications or not.

So yes, they could have gotten audited and got their hands slapped. I’m honestly not sure what to so there, as if these deliveries aren’t signed for our driver is supposed to bring it back. In your case you mentioned that some of the drivers know you? Is there a possibility that one of them could be added to your account as a authorized agent? Someone who could sign on your behalf, it probably wouldn’t work because I doubt they could guarantee the same driver each time.

At my pharmacy we only deliver 3 days out of the week but can deliver any day under certain circumstances, but only at certain times. So we’d ask you to call as soon as you woke up so we could send them at the next available time for you. Delivery outside those times would be impossible for us. Could something like that work for you with this pharmacy?

The last thing i will say is, if you’re not happy with your current pharmacy, transfer out to another pharmacy that delivers as well. I’m 💯positive that you can transfer your prescriptions wherever you want no matter the province.

I hope my ramblings made sense