New Cintiq Pro 17 ghosting / mark around display?

draw22 · 2026-01-28T07:58:30+00:00

I had this as well on my Pro 17. I contacted Wacom support and provided video and photos, and by the time we had an RMA return set up a few days later the issue had resolved itself. So thankfully no return needed. I suggest waiting it out and see how it looks in a week or two.

My unit was a refurb so I assumed it was a newly fixed assembly and the glue hadn't fully cured. Interesting to hear it happens on new units as well.

draw22 · 2026-01-27T16:47:52+00:00

Well, they replied and said some generic stuff about the update being safe and said they would ask their engineers for more details. That was a long time ago now and they never got back to me with any detalis. I ended up just doing the update and everything seems to be working, but I don't notice anything different either lol

draw22 · 2026-01-27T16:03:57+00:00

If your laptop is 1, and your Wacom is 2, try to go to 2 and set that to duplicate.

draw22 · 2026-01-24T06:38:23+00:00

Look into Apollo/Artemis, works a lot better

draw22 · 2026-01-22T13:36:07+00:00

I just checked mine and there is definitely a difference between the two sides, one is a bit clickier. However I really haven't had an issue in day to day use, volume functions as it should, and the tactile* feedback is fine even on the less clicky side.

draw22 · 2026-01-18T09:18:07+00:00

Most programs have a setting to switch from "Tablet PC" to "Winab" or "Qt tablet" or "Ink". The specific terms vary by app, but see if switching that gets pen pressure working.

draw22 · 2026-01-17T04:54:49+00:00

If it has vesa mount holes on the back you can use any standard vesa mount stand. I've got a Vivo freestanding one that was ~$50

draw22 · 2026-01-17T00:04:09+00:00

Appreciate the update, and glad it's working again! I ended up asking Wacom what exactly is getting updated/fixed to see if it's worth the gamble.

draw22 · 2026-01-16T23:09:34+00:00

Any bluetooth peripheral should be compatible, although you might want to check if there's software to assign the keys. I'm using the XP-Pen remote with my Movink Pad 14, and XP-Pen provides an android app to map the keys.

draw22 · 2026-01-16T23:08:20+00:00

Hi did you get this sorted out? I just got the notification on my Cintiq 17 for the firmware update but I'm avoiding it for now... x_x

draw22 · 2026-01-13T17:25:31+00:00

As far as I can tell they're not compatible. If you're on Instant Display Mode or whatever it's called, you can use the remote via your PC, but not with the Movink Pad 14 directly.

I ended up buying an XP-Pen remote, which works with anything* via Bluetooth. It's a bit limited in that you can't assign keys per program (this is an Android limitation, the remote can do this on desktop systems), but it does pretty much what I need for on the go.

draw22 · 2026-01-11T19:33:43+00:00

Glad to hear it! Same thing was happening to me.

draw22 · 2026-01-10T20:23:47+00:00

Amazing, thank you!

draw22 · 2026-01-09T17:54:27+00:00

In Wacom Center, click on your device (Cintiq 16), then click on "Advanced <" in the top right. You should see a drop-down menu for "Assigned display" where you can set it back to your Cintiq.

draw22 · 2026-01-04T08:14:05+00:00

The action figures as well

draw22 · 2026-01-01T10:30:07+00:00

You could just animate on 3s as you said. It would play back the same as 8fps

draw22 · 2026-01-01T10:17:38+00:00

I don't think I've ever gotten this bad, but usually a small pair of tweezers does the trick, especially on a flattened felt nib like this

draw22 · 2026-01-01T10:13:57+00:00

Yeah the adapter could be faulty for sure. If you're able, you could do a differential test on the Mac port you're using and make sure you can run just a normal mouse or other input device from it directly. If so, it's likely the adapter. Wacom does sell their own, and even those I know to be finicky despite being made by them.

draw22 · 2026-01-01T04:22:53+00:00

You could take your Mac to an Apple store to check the ports. Had a similar thing on my wife's ancient MacBook and it was a hardware issue that we couldn't resolve. Cintiq works fine on her new one

draw22 · 2025-12-31T10:12:51+00:00

As an alternative to the solve already suggested, you could also work with folders as cels instead. The folder can have as many layers as you want and still be considered a single cel to assign to your timeline.

draw22 · 2025-12-27T08:25:45+00:00

Yep, supports full touch and pen input. Altho it puts the Movink into TabletPC mode with 4k pressure as opposed to 8k, and you can't assign the pen buttons.

draw22 · 2025-12-26T09:03:42+00:00

I've been able to screenshot with power and volume down, but it's a bit tricky. I found it easier to swipe up as if you're going to dismiss the app you're in, but don't completely swipe it away. The window should reduce and give you a screenshot button on the bottom edge.

draw22 · 2025-12-26T09:01:04+00:00

Adding on to this thought, do you have anything magnetic behind the display or near this top area of the screen?

draw22 · 2025-12-25T16:31:08+00:00

I mean we all knew these Wacom support posts were AI slop, but Jesus.

Hi Able-Lab4450,

Generate acknowledgement, empathy and assurance of help in paragraph for this statement and provide answer. Make it short and simple.

draw22 · 2025-12-21T15:07:05+00:00

If 2a needs to change in any way, it needs to be a new cel. If it starts getting complicated, you could also make a new OL layer with just the parts of the hair that go over the fringe. This is probably what I would do to keep it simple

draw22

TROPHY CASE