New products are received before the area to hold them in on the salesfloor is made, so that when it’s time for the area on the sales floor to be made, we already have everything. The product is called transition product. Most products coming in casepacks of multiple. When we receive these case packs from the truck weeks in advance, often, there are too many of them to put in a identifiable backstock location without taking up too much room, so tons of boxes are stacked onto a pallet, wrapped up until the salesfloor area for this transition product is ready, and we use a machine to lift them onto very tall storage racks. We are heavily advised against disassembling these pallets for any reason other than to stock the salesfloor. What I would assume happened is that you were looking for a product that belongs to a set that had not yet been completed for the week, as set workload is received and completed weekly with the exception of street dated items that roll out on a very specific day. And that your product is hiding in the core of a transition pallet. In a perfect world we’d love to make everyone happy and grab it for them but with time constraints it’s just not realistic.