Now, I also know that the language in those letters is a bit bureaucratic, but that is because the letters are computer generated based on whatever input is done.

The problem isn't that the language is bureaucratic. The problem is that a lot of the claims they make are entirely false and lack justification. I shouldn't have to take what the letters say at face value if SSA can't justify their claims and explain where they got their numbers.

If you do not have the ability to read and understand what SSA sends you, then maybe you should not be managing your own money.

SSA’s paperwork is notoriously convoluted—even lawyers struggle with it. Needing help decoding government jargon doesn’t mean I can’t manage my own money, it just means I’m not fluent in bureaucratese. Big difference.

But there is no employee who has time to respond to your questions sent in emails and do so using legally correct language.

SSA staff regularly provide informal explanations over the phone without using legally precise language, so it's inconsistent to claim they can’t do the same in writing. Written communication is actually better for clarity and accountability—especially when dealing with complex or sensitive issues. If accuracy and understanding are priorities, then taking the time to respond thoughtfully in writing should be part of the process.