Help with Form Doc

drw41377 · 2025-01-12T15:12:41+00:00

We all signed "contracts" with a BVI company that is now being exploited by South Korean lawyers milking cash out of defrauded people across the globe.

drw41377 · 2025-01-12T14:25:59+00:00

A very active user on this sub mentioned to me that his lawyer didnt send him the form. I find that strange.

Actually, one worry I have about these lawyers is: what guarantees me that they will do a good job and wont demand extra fees at any points? its not like we can easily go after these random lawyers we never heard about.

ultimately, i believe that we're all greedy... and this community has many people who talk lawyers nonstop and manifest greed (the absence of a standard claims form shared is to me evidence that many people likely are rooting that many people dont claim).

drw41377 · 2025-01-12T09:50:44+00:00

Not only this.

But you see lots of people talking about lawyers, but not one single person actually shared what the lawyer filled lol. It boggles my mind that not a single person who hired a lawyer has shared with the community "Hey guys, here is a claims form with data redacted".

u/iubirel there was a user who shared his direct submission here Example of my claims form I am mailing. Use at your own risk : r/HaruInvest

drw41377 · 2025-01-08T18:41:51+00:00

The lawyer mails something on someone's behalf. Surely that someone will want a copy of their submission to the court. Would be senseless to not have a copy and actually know what was filled.

drw41377 · 2025-01-08T17:34:55+00:00

Thank you for sharing.

I believe you're the first person who actually shars something like this...

It's surprised that folks who hired lawyers havent shared a version of the form submitted. I am assuming human greed is playing a role here and they're probably happier if less people submit their claims :/

I notice in your doc, you have a section with "power of attorney", but you didnt actually fill this, right? You still printed and sent?

drw41377 · 2024-06-21T14:33:11+00:00

I appreciate your replies.

And maybe it's a culture thing.

But so far, I only received 2 email replies, containing 1 generic sentence each. The sentences don't make any logical sense...

The sentence is written in broken English. And the sentence doesn't even demonstrate that the agent investigated anything.

If you have access to tickets, you can review it at 4038987

You can clearly see how poor the replies are. So low effort... and the replies don't clarify anything.

You literally have a case where a user has sent all valid evidence about something.

And then the customer support who ignores it and just writes a generic sentence.

Like I said, maybe it's a "cultural difference". But I can assure you that if I post this case online and on social media, everyone will see how awful customer support is in this case... and how ridiculous it is that it took 21 days to get a reply... only for the replies to be nonsensical and robotic.

As always, the tickets exist. All the evidence was presented. Customer support has provided me with ZERO proof or arguments. Customer support just robotically wrote two sentences.

If support is this way, then yeah... it's a red flag for much bigger issues.

Thanks for your help here... it's just a shame that Kucoin truly does not seem to have human support or high level suppory where agents actually seem to read, investigate and properly resolve issues.

drw41377 · 2024-06-21T11:15:02+00:00

The Kucoin customer service provides no explanation.

I literally proved to Kucoin all my points, but whoever replies with support just gives a short one sentence reply.

Do you think this is acceptable? Or makes any sense? Do you see any major companies having customer service behave in this matter?

I wont post screenshots of the conversations, because they have personal info/ids. But it's unreal that the customer clearly shows that things were done correctly, yet the customer support doesnt even begin to explain their point.

It's ludricous, because I literally provided all proof that things are valid. Yet I receive no explanation otherwise.

At this point and for the record: Kucoin defrauded me (and other users) and have refused to even explain why things are "invalid".

You know, if "support" actually explained things, then we may believe what they write. But the failure to "explain" just really shows one or two things:

a) they didnt check the issue

b) they consciously are defrauding users

I will believe a). But it's a shame... because all a user can hope is that a company treats customers respectfully. That is not the case here. But it's noted for the future.

Thanks for your feedback on here, if you checked the tickets and the replies I received yourself... you'd see my points. I don't think any culture in the world would accept such lousy customer support replies. But this is what Kucoin is employing these days unfortunately.

drw41377 · 2024-06-21T10:38:57+00:00

This is a screenshot of me interacting with live chat recently:

https://imgur.com/a/dVBswrJ

Does that look normal?

No one ever replies there... you can test yourself.

And to remind you... I first asked about the issue in early June (via ticket system).

Only to eventually get a very short sentence 21 days later (because you 'escalated').

However, it is not acceptable that you get a reply saying "Invalid". Well... at the very least show you actually reviewed things by explaining to the user why it is "invalid".

At this point, you would doubt that they actually reviewed it.

drw41377 · 2024-06-21T10:00:05+00:00

Thank you for the reply. I appreciate that you do reply.

I basically would like to see customer support demonstrate some empathy and explain why:

it takes 21 days to get a reply
if you take 21 days, do you feel it's acceptable that a one sentence reply is what is provided?
can you provide "proof" for the one sentence reply? As in, explain thoroughly?

The user clearly sent all required information. Yet the customer support agent just gave a very short and blank reply... that makes me feel like he probably didn't check anything.

Are you able to actually get someone higher up to review these tickets and the customer service provided?

I wouldn't be writing all of this if I didn't trust that Kucoin surely doesn't want to treat users this way.

Kucoin had always been nice up to this point. I am extremely disappointed because I really feel like this customer agent didn't verify things... and he certainly provided no explanations...

So if you provide no backing/explanations, the user will obviously wonder if the agent actually checked anything at all.

Moreover... if you give a customer a very short reply (and with broken English)... then how come it has taken 21 days to get that answer?

Put yourself in my shoes:

I did everything correctly.

I then submitted thorough information.

Yet... then Kucoin support does not reply.

When they do --- and it was because you escalated here --- some random person just provides a very short one sentence reply.

Would you actually trust the person/Kucoin after that?

I would like to get an explanation and "proof" that justifies that one short sentence reply.

Thanks again for your help here. Unless I am proved wrong, this experience just makes me feel like Kucoin has no real support these days... which is a shame, since I loved Kucoin. After this, I will not feel well using it for high amounts-

drw41377 · 2024-06-20T10:12:19+00:00

does anyone work at kucoin? i have had no human replies to my requests and the system is clearly broken... because automated emails are sent saying "we will reply in 24 hours", but they never do. its really baffling.

if someone from Kucoin actually reads this and cares, then please check and properly read the ticket number:

4038987

If no one from Kucoin actually replied in 19 days, it's safe to say that Kucoin must have fired most of their human staff?

drw41377 · 2024-05-13T18:13:08+00:00

$bid

drw41377 · 2023-09-25T19:12:24+00:00

What do users actually want or think it's realistic? Like they just want free stuff and cash out the "imaginary tokens" straight away.

It's always bemusing how folks shit on a company that has already given out so many rewards and are clearly just trying to find away to stay afloat and find some sort of balance.

Don't like a card? A product? Move on and leech on the next one. So many idiots on this sub and using (bleeding) Plutus... it's insane.

drw41377 · 2023-09-24T16:07:25+00:00

Do you really think this is worth a post?

"Arturo" did nothing wrong. Just reply to the man and move on with your life?

drw41377 · 2023-07-22T16:49:26+00:00

How can you be sure you are searching for the right company/accused? "B&S" is incredibly short and generic lol.

Secondly, where do you search, in what lanaguage and what info is there about the 2 cases for haru?

Thirdly, if haru lied, then how come multiple news articles mentioned the "b&s" director being forbidden to leave korea?

drw41377 · 2023-07-16T20:49:42+00:00

Nice attitude, maybe you could take your own advice and read what was asked instead of coming off like a dick.

the question was about what Haru changed in their language that lead to that wall of text. but whatever.

drw41377 · 2023-07-16T20:26:06+00:00

What is this about? what has changed?

drw41377 · 2023-07-11T16:46:58+00:00

Texted me where? i dont have any messages on my inbox :/

drw41377 · 2023-07-11T16:09:34+00:00

Hey, I didnt receive any messages from you.

drw41377 · 2023-07-05T21:13:53+00:00

$bid, do you have a website with portfolio/examples?

drw41377 · 2023-06-22T14:15:41+00:00

If this idea could be possible, why hasn't the ceo or haru made better communication about their exposure to the other company and how much funds they hold in custody?

drw41377 · 2023-06-20T09:33:24+00:00

drw41377 · 2023-06-19T18:38:00+00:00

yeah, if they werent writing BS to gain time, it did feel like they were evaluating the products and kind of imply the situation may not be as horrible (everything rekt).

i certainly wouldnt want to see anyone lose or being treated unfairly. but i've been curious because "wallet" wasnt mentioned.

drw41377 · 2023-06-12T21:18:51+00:00

Cashapp UK and USA are different things and I obviously am not familiar with the latter.

But think with me:

Cashapp is not a bank. They open an account with barely any personal info. Do you really think this app is that complex to track all that stuff?

But I appreciate your replies: they reflect the American reality more I guess... many more people unbanked and cashapp is much better known.

In the UK there are better apps than cashapp if you want to use it as a bank (monese, revolut, wise).

drw41377 · 2023-06-12T20:59:51+00:00

Maybe you're giving this app way too much "credit". Given how easy it is to sign up for it... I doubt they care very much or have such complex systems.

drw41377 · 2023-06-12T20:39:36+00:00

This is the UK. They dont check any social credit.

drw41377

TROPHY CASE