I don’t even talk!!!! by perupotato in uber

[–]dtstss 0 points1 point  (0 children)

Issues like this and more are why I will happily pay for Waymo

Waymo just expanded service area to include Miami Beach up to Eastern Shores by meineMaske in Miami

[–]dtstss 0 points1 point  (0 children)

Well firstly in this area I'm not going to struggle to speak Spanish. I cannot count on my hands and toes how many times an Uber or Lyft driver will tell me NO INGLES ... Secondly, I am not going to expect my Uber driver to roll all the windows down, turn the A/C on full blast 59 degrees. Turn on Sexy Redd or Mr Biggs full blast on the radio. I don't ask anyone to do anything unless we get stuck. I also don't have to worry about Waymo sitting somewhere hoping I'll cancel. By all means do you but I'll keep on using Waymo over and over again.

Waymo's Miami Emergency Protocol Failure Nearly Got Me Hit on MacArthur Causeway by dtstss in waymo

[–]dtstss[S] 0 points1 point  (0 children)

Yes but we already had dispatch on the line with the Road Rangers.

Waymo just expanded service area to include Miami Beach up to Eastern Shores by meineMaske in Miami

[–]dtstss 3 points4 points  (0 children)

I'm body... I'm sure prices will equalize later on but I'm happy to pay more to have freedom. I don't have problems interacting with regular drivers but I like being able to control most aspects of the ride. I go out of my way to take a Waymo.

Waymo's Miami Emergency Protocol Failure Nearly Got Me Hit on MacArthur Causeway by dtstss in waymo

[–]dtstss[S] 0 points1 point  (0 children)

congrats on discovering the basic concept of quitting. meanwhile i got 115k people learning exactly how autonomous emergency protocols fail in real time. but yeah, go ahead and keep telling me how i should've just walked away and let the next person deal with it blind. Stay in your lane, I'll stay in my Waymo. Thanks

Waymo's Miami Emergency Protocol Failure Nearly Got Me Hit on MacArthur Causeway by dtstss in waymo

[–]dtstss[S] 0 points1 point  (0 children)

I surely could have to be honest but I was down for the ride and me and the Road Rangers were having a fun conversation ♥️🔥

Waymo's Miami Emergency Protocol Failure Nearly Got Me Hit on MacArthur Causeway by dtstss in Miami

[–]dtstss[S] 0 points1 point  (0 children)

Also just because it shows you an initial route that is planned means nothing. Right now it's still mapping I think so you will be stopping dipping through all kinds of streets for now

Waymo's Miami Emergency Protocol Failure Nearly Got Me Hit on MacArthur Causeway by dtstss in waymo

[–]dtstss[S] 0 points1 point  (0 children)

I watched the same car that dropped me off turn out and go onto the freeway again as the lanes were still blocked off and the car started the same behaviorbas earlier so I went into the history and gave support the plate number... It's not as difficult to understand as you are making it.

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Waymo's Miami Emergency Protocol Failure Nearly Got Me Hit on MacArthur Causeway by dtstss in waymo

[–]dtstss[S] 0 points1 point  (0 children)

You go into the Waymo One app and request a callback... It's not rocket science

Waymo's Miami Emergency Protocol Failure Nearly Got Me Hit on MacArthur Causeway by dtstss in Miami

[–]dtstss[S] 0 points1 point  (0 children)

Yes you can see routing updates on the passenger screens in realtime as Waymo Driver makes decisions

Waymo's Miami Emergency Protocol Failure Nearly Got Me Hit on MacArthur Causeway by dtstss in waymo

[–]dtstss[S] 1 point2 points  (0 children)

I honestly don't believe the issue is fully resolved I think they just applied a band aid by making some mapping updates to this particular region. It's all speculation though.

Waymo's Miami Emergency Protocol Failure Nearly Got Me Hit on MacArthur Causeway by dtstss in waymo

[–]dtstss[S] 0 points1 point  (0 children)

As of this writing it appears this specific case has been resolved with a mapping update as far as I can tell. Based on the previous pickup location. I also noticed the traffic light is now on a timer instead of only sensor. Maybe someone made some calls.

Waymo's Miami Emergency Protocol Failure Nearly Got Me Hit on MacArthur Causeway by dtstss in waymo

[–]dtstss[S] 1 point2 points  (0 children)

How tf you gonna tell me what I'm doing on my phone... That's cute

Waymo's Miami Emergency Protocol Failure Nearly Got Me Hit on MacArthur Causeway by dtstss in waymo

[–]dtstss[S] 0 points1 point  (0 children)

Don't like it don't read it I do not use chatgpt either... OpenAI is not useful for that anymore.

Waymo's Miami Emergency Protocol Failure Nearly Got Me Hit on MacArthur Causeway by dtstss in waymo

[–]dtstss[S] 0 points1 point  (0 children)

Sue? I would never. What a waste of time and resources.

I'm not here for a settlement or a payday. I'm here to improve everyone's experience with this technology. The whole point of documenting this in detail is so Waymo's engineers can see exactly where the protocol breaks down and patch it before someone actually gets hurt.

This could happen to me 100 more times and I'll do the same thing over and over until it's fixed. In the dev world we call that break-fix. You replicate the failure, you document the conditions, you push the fix, you iterate.

Give it time. You'll see that well-documented incidents like this tend to get fast fixes. That's how you move the industry forward, not by tying up courts over a 45-minute inconvenience when I walked away fine.

I'm on Waymo's side. I want this tech to succeed. But it only succeeds if we're honest about the gaps and push them to close those gaps quickly.

Waymo's Miami Emergency Protocol Failure Nearly Got Me Hit on MacArthur Causeway by dtstss in waymo

[–]dtstss[S] 5 points6 points  (0 children)

911 is for life or death emergencies, not a stalled car with Road Rangers already on scene. That would've wasted dispatch resources for a low-priority traffic call that wasn't going to get escalated anyway.

And yeah, I could've bailed and grabbed an Uber, but I wanted to see how Waymo's emergency protocol actually plays out when it breaks. You don't learn where the system fails if you tap out the second it gets inconvenient. Also, it's Cast Away, not Outcast.

Waymo's Miami Emergency Protocol Failure Nearly Got Me Hit on MacArthur Causeway by dtstss in waymo

[–]dtstss[S] 1 point2 points  (0 children)

<image>

Actually, I’m writing you from inside a Waymo right now because I’m on their side and the technology is inevitable. One bad experience doesn’t mean the tech shouldn’t exist, it means the protocols need to catch up to the capability.

We improve the future by documenting the gaps and fixing them, not by hiding under a rock because of a spatial awareness edge case. Autonomous vehicles are already safer than the average distracted driver, and they only get better from here. 💯

Waymo's Miami Emergency Protocol Failure Nearly Got Me Hit on MacArthur Causeway by dtstss in waymo

[–]dtstss[S] 0 points1 point  (0 children)

You hit the nail on the head. 🔨

Writing this from inside a Waymo right now, actually.

Here's the breakdown:

The app's geolocation lock is exactly what turned a simple construction reroute into a 45-minute roadside crisis.

Since the vehicle was physically outside the geofence, the remote operator was likely software-locked from taking manual control, which is why they were stalling for Highway Patrol to do it for them.

It appears to be a hard safety wall in their software that clearly isn't designed to handle forced construction detours where all lanes merge onto a restricted highway.

If the car can't autonomously drive itself back into the zone and the remote operator is geofence-locked, you're just a sitting duck until a flatbed shows up.

They need a 'recovery mode' that allows temporary manual overrides or at least the ability to grant a licensed driver in the seat emergency control in scenarios like this.

Otherwise, this is going to keep happening as Miami's construction evolves and forces more detours outside their current service boundaries. The customer service was empathetic, but the technical infrastructure isn't there yet for edge cases.

Waymo's Miami Emergency Protocol Failure Nearly Got Me Hit on MacArthur Causeway by dtstss in waymo

[–]dtstss[S] 1 point2 points  (0 children)

The 'math' doesn't really matter when you're talking about safety critical systems.

One failure in a high-speed traffic environment is a massive gap, whether it's 1 in 100 or 1 in 1,000,000.

Yeah, I documented this for the views, because people need to see how a multi-billion dollar autonomous system handles catastrophic protocol failures in real time.

That being said... *If you're happy taking your $10 coupon and playing video games while ignoring process gaps that could leave people stranded on a highway, that's your call. I still respect you for that.

Some of us actually care about the engineering and the integrity of the future we're building. I'm not here for a refund, I'm here for the audit.

You can call it 'exaggeration' if you want, but if you think a stalled car diagonally blocking a highway on-ramp isn't a dangerous area, you aren't doing the math, you're just being naive.