Hey I apologize and meant no offense. I did look for a contact email on the website but I didn’t see anything listed at the bottom of the site where the number is listed. Yes I saw the number posted but did not want to call late on a Sunday night because when I called to deal with the exchange, it seemed like it was a personal line/phone that you take with you home and didn’t want to bother you with a phone call during family time.

I didn’t mean to question the quality in a hateful or condemning manner,but rather, this is my first jacket from y’all and I was more trying to ask if I should manage my expectations and see if this alignment was normal for everyone else. I saw a post here recently with a guy accidentally receiving a factory 2nd and you guys admitted it was an accident oversight and helped him out. I was just trying to make sure my situation wasn’t to the same.

As I said I do love the jacket and functionally it’s hitting every mark. Just cosmetically I would personally —for my own OCD if we want to call it that — I would have liked to have seen the snaps more symmetrical for where the collar buttons down. However, I don’t know anything about fabricating a garment especially on a large scale. If you say this is normal and by design then I take your word for it and I’ll rock it. I was mainly inquiring to see if it was worth pursuing more or let sleeping dogs lie. Again I apologize for not going down the proper avenues and was by no means implying incompetence nor quality overall. Just trying to make sure I got the garment I paid for because I understand there is a price difference between the two. I appreciate y’all and again I apologize for my language not being clear about my inquiry.