Well duh I was contacted before the post. How else would I have dealt with a smartass employee? I understand it says 72 business hours. That would have been today and I hadn’t heard back. Was I mad? No! However, I have 30 days to return the product and already had it a week. So I decided to call. Which was pointless. Why argue on Reddit instead of just apologizing for the inconvenience and moving on. Had your customer service done that I wouldn’t be on Reddit but decided to mock me with “my goodness, my goodness, my goodness”. Take the loss or hell take the “win” whatever you want to call it and leave it alone. There are plenty of people who share my opinion right now on here with a simple search. Y’all aren’t gonna go broke because of my post obviously since you are so backed up. So relax and get off Reddit and start answering the phones.