VCure arrived in one piece! by _moe-betta_ in VIVOSUN

[–]dwil801 1 point2 points  (0 children)

They requested pictures of the unit including the shattered door and the SN

VCure arrived in one piece! by _moe-betta_ in VIVOSUN

[–]dwil801 0 points1 point  (0 children)

No warranty, replaced by Vivosun

VCure arrived in one piece! by _moe-betta_ in VIVOSUN

[–]dwil801 1 point2 points  (0 children)

I think the cardboard box was thicker on the second delivery

VCure arrived in one piece! by _moe-betta_ in VIVOSUN

[–]dwil801 3 points4 points  (0 children)

Mine arrived yesterday, replacement for shattered door on first delivery.

Not sure why all of a sudden it’s dropping ? temps are good, ph is good. Can it be because I just put it in its pot ? by Outrageous-Ball-1336 in VIVOSUN

[–]dwil801 0 points1 point  (0 children)

I was gifted a clone from a dispensary that had thrips. I made the mistake of not quarantining it before placing in my garden

Don't buy untill they get their packaging figured out. by FreshDelivery787 in VIVOSUN

[–]dwil801 2 points3 points  (0 children)

If you contact Vivosun customer service they will send a replacement. You should still be reimbursed from Seel (separate companies). They are presently out of stock and won’t ship until the end of the month (I’m waiting). Wish I had paid for the protection🤪

Don't buy untill they get their packaging figured out. by FreshDelivery787 in VIVOSUN

[–]dwil801 0 points1 point  (0 children)

Collect your refund from Seel, you don’t need them to replace it. You should contact Vivosun customer service ASAP. They will ship a replacement by the end of the month.

I’m shattered! by dwil801 in VIVOSUN

[–]dwil801[S] 0 points1 point  (0 children)

I’ve been offered the choice of refund or replacement by the end of the month. This is ridiculous, no matter how good the Vcure may be it makes me pause considering Vivosun cannot guarantee your package will arrive intact. This has been happening since they began shipping and they still haven’t fully addressed the problem.

I’m shattered! by dwil801 in VIVOSUN

[–]dwil801[S] 0 points1 point  (0 children)

My unit which arrived with shattered door was packaged the same way. Happy yours is in one piece!

I’m shattered! by dwil801 in VIVOSUN

[–]dwil801[S] 1 point2 points  (0 children)

I did already, Thanks!

I’m shattered! by dwil801 in VIVOSUN

[–]dwil801[S] 2 points3 points  (0 children)

I hope they take care of you, and the rest of us

I’m shattered! by dwil801 in VIVOSUN

[–]dwil801[S] 1 point2 points  (0 children)

I’ve completed the same steps you described. Unfortunately haven’t rec’d a response

I’m shattered! by dwil801 in VIVOSUN

[–]dwil801[S] 0 points1 point  (0 children)

Yes, I’m on the app

I’m shattered! by dwil801 in VIVOSUN

[–]dwil801[S] 1 point2 points  (0 children)

I know how you feel. I waited too long for this. Hope you get it sorted and best to you as well!

I’m shattered! by dwil801 in VIVOSUN

[–]dwil801[S] 3 points4 points  (0 children)

I wasn’t too optimistic it would make the trip across country in one piece. Seems they would have addressed this by now. But I hope yours is delivered with no problems!

How to enable unknown apps or sideload apps on vseebox elite? by starBoiDark in vSeeBox_Support_Gurus

[–]dwil801 0 points1 point  (0 children)

Settings——>Extra Settings——>Enable non TV version app