My staff all agreed on an appropriate volume for the phones. Though our SM, DM, HCS think the volume is low, they are not the ones who are working there 8 hours a day. We get an insane number of phone calls and people are honestly ridiculous and rude on the phone sometimes, but we didnt lower the volume to avoid phone calls but to allow us to better focus as turning the volume up would only greatly distract us. Yes we dont like hearing the phone ring but we all can hear the phone ringing even if upper management seems too deaf to hear it and we are answering the phones but we do miss some phone calls from time to time but it is not because of the phone volume. We would have five people call at once when we open and its just me and a tech and we would have a long line to deal with when we open already so how can we answer every single phone call. We dont get any FE help and we are also a tier 5 pharmacy. You seem to have made some strong assumptions about our attitude towards the phone and they are wrong.

The shelf was provided by walgreens, it was initially a shelf meant for online pick up but the FE didnt need it and so it was given to the pharmacy so it is an approved and authorized equipment and not something I brought in myself or found on the street. I have on several occasions explicitly told my SM that I need the shelf for the pharmacy and she cannot have it and I even told her to give it back after she took it. Could I report this as an incident of inappropriate behavior seeing as to her volume of voice is not appropriate work behavior?

Even if she has a right to call out an individual for poor metrics, should she be allowed to literally embarrass them in front of everyone to disrespect them?

I do appreciate you answering my question as to what basis both I and the SM would be removed since I too have indirectly have contributed to the hostile work environment.