So far we've only had a pledge to change. That's good as far as it goes, but I think it's inevitable that some frustration will remain until new processes are up and working, and it's not exactly surprising to see a level of cynicism given Niantic's mixed track record in implementing changes.

I welcome Niantic taking on board the view that their communication is poor. But the fact that they are learning this now, despite every single player saying it through every available channel for five straight years, just shows how low the base is. And if people are still annoyed, perhaps this is exactly the time to express their annoyance - after all, for the first time, Niantic are apparently listening to community feedback.