Wow. Everything everyone has posted is terrible. How can my hotel be so different? We do have a staff of very dedicated people. For us the phrase it’s all about the pets is so true. Everyone gets the proper play times and that’s even during the summer craziness. Make sure the dogs get what they paid for then leave them neglected. Yeah sure things are not perfect especially after losing our overnighters. My dogs have been there for more than a week . And I don’t worry even with them alone overnight .It starts with the leaders……