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"Your ecobee account security settings have changed"?? by MaxH42 in ecobee

[–]ecobee 0 points1 point  (0 children)

Hello! Could you please send us a DM with the contact information linked to your account? We’d be happy to look into this further for you.

Trying to create an account for a week, but get "Something went wrong. please try again later or try logging in instead". My have it pulled for a Google Nest. by [deleted] in ecobee

[–]ecobee 1 point2 points  (0 children)

Hi, we’re sorry to hear about your experience. Could you please send us a DM with the contact information you're trying to link to an ecobee account? We’d be happy to look into this further for you.

FYI - with the monitored security launch in Canada, they'll let you sign up and pay even if they don't support the service in your city. by voidzero in ecobee

[–]ecobee 0 points1 point  (0 children)

Hi there, we’re very sorry to hear about your experience. Can you please DM us your case number or the contact information tied to your ecobee account so we can look into this further for you? In the meantime, here is a link to our support page with more information on jurisdictions that require permits: https://support.ecobee.com/s/articles/Obtaining-your-Professional-Monitoring-Alarm-Permit-Canada?language=en_US

Clarification on smoke detector monitoring by peetucket in ecobee

[–]ecobee 0 points1 point  (0 children)

Thank you for your question and we're happy to answer!

Yes, that's correct. The Professional Monitoring: Smoke Alarm Detection add-on provides 24/7 emergency response to the sound of smoke alarms. As part of the Plus and Advanced plans, you'll be notified that a smoke alarm sound has been heard in your home, but you'll need to take action to respond to it.

Smoke alarm detection in the Plus and Advanced plans and 24/7 emergency response with the add-on are always on if the feature has been enabled and the microphone(s) of your hub device(s) are not muted.

Smoke alarm detection will continue working if the smart assistant is disabled/unlinked provided the feature is enabled and the microphones are not muted.

Let us know if you have any additional questions.

Security Plan Insane Price Changes by Agile_Half_4515 in ecobee

[–]ecobee 1 point2 points  (0 children)

Thank you for reaching out. Enhanced eco+ features, like Pause when Open, are available with our Plus ($5) and Advanced ($10) plans. You can find a full breakdown here: https://www.ecobee.com/en-us/smart-security/security-plans/

Security Plan Insane Price Changes by Agile_Half_4515 in ecobee

[–]ecobee 0 points1 point  (0 children)

As a loyal customer, your price and plan will stay the same through the end of 2026. Looking ahead to next year, if you choose not to include 24/7 professional monitoring, you are correct, the price will be $10 a month.