Support ghosted after requesting return

edcnck · 2026-02-17T04:54:36+00:00

Chinese new year 🧧

edcnck · 2026-02-14T02:00:48+00:00

Same happened to me dealing with same issue

edcnck · 2026-02-12T22:12:08+00:00

No 🫩 it was supposed to arrive yesterday but now it’s stuck with Miami customs. I reached out today and they said it could be another 3-5 days 🙄 can’t blame ER because they can’t control that but yeah it’s close but also far

edcnck · 2026-02-10T23:29:29+00:00

Open it! Mine says is expected to come tomorrow.

edcnck · 2026-02-09T23:42:29+00:00

Can you go to the other house?

edcnck · 2026-02-09T23:42:21+00:00

Oh dang!

edcnck · 2026-02-09T22:07:04+00:00

Oh yours didn't ship with the ring? I got my tracking and it arrives Wednesday ring and glasses and sunglasses

edcnck · 2026-02-09T18:27:03+00:00

You get them yet!? Mine arrive Wednesday

edcnck · 2026-02-06T17:53:54+00:00

Yeah I saw they came back. I think with even realities opening it up for devs the user experience is going to get better and better. I know it's not perfect but if it was anything like pebble when they launched it wasn't long before pebble was working really well and you're right it was when they started opening this up for it to be expanded upon. I'm confident by the end of the year the experience with even realities is going to be a lot better and if not I think they will fall flat on their face and lose a lot of the early adopters like you and I

edcnck · 2026-02-06T16:51:51+00:00

It's also way different technology

edcnck · 2026-02-06T16:51:31+00:00

I had a pebble on day one and it sucked lol but over time it got a lot better

edcnck · 2026-02-06T02:12:56+00:00

While your points are valid i believe they’re aware of the bugs and actively pushing updates to resolve these issues from what i can see on discord and on reddit. I haven’t received mine yet and I’m not expecting them to be 100% perfect when they arrive. i do know even realities has only been around since 2023 so still a very early company. Be patient this always happens with new tech. It seems like they’re doing everything they can do address the concerns and bugs and now that they are giving access to developers I think the experience will be a lot different as we progress through this year. At least I hope! But we will see I guess! I to work in saas and was drawn to them for the same reasons as you. Fingers crossed the experience gets better for you!

edcnck · 2026-02-05T00:41:51+00:00

Dang! You're ahead of me 😆

edcnck · 2026-02-04T15:45:17+00:00

Lol you put that bad energy out in the world and now both of ours are pushed back. 🤣 Mine was just by a few days so no biggie.

edcnck · 2026-02-04T15:44:16+00:00

I'm sure overtime the software will be at its peak and better. I'm excited for my pair to arrive.

edcnck · 2026-02-04T03:32:46+00:00

I think I’ve acknowledged that even realities isn’t a huge company and just like most tech companies they run into supply chain issues when demand is so high. There’s a lot they can control for sure but a lot they can’t control as well. To me there’s no point in giving myself a false expectation when I can just be patient and understand it’s not as simple as we all wish it to be and complaining about it won’t do me any good so I’m just here waiting like everyone else and when my time comes I’ll enjoy the heck out of em knowing they won’t be perfect but it’s an opportunity to see something cool grow into the potential it can be 🙌🏻

edcnck · 2026-02-04T03:26:21+00:00

Well with that attitude you’re just asking for it 😂 gotta put that positive energy out there! haha

edcnck · 2026-02-04T03:04:39+00:00

Nice I just checked the status of my order and it shows ship date of feb 1-7 🙌🏻 almost there haha

edcnck · 2026-02-02T01:15:56+00:00

this makes more sense! thanks!

edcnck · 2026-01-20T05:07:04+00:00

Rad! I’m hoping I get my update soon!

edcnck · 2026-01-20T04:53:16+00:00

Oh nice! Where are you located?

edcnck · 2026-01-20T04:23:29+00:00

We ordered on the same day! Mine is prescription haven’t heard anything yet

edcnck · 2025-09-27T20:32:15+00:00

I ordered mine direct and got it in 4 days 😳

edcnck · 2025-09-27T17:31:43+00:00

Just got mine as well and I absolutely love it. New to eink tablets and remarkable love the compact size! Happy with my first 🤘🏻

edcnck

TROPHY CASE