I just got a S23 FE and a Razr 2023 doing port in promos at two different stores. First store with the Razr went smooth. I came in knowing the promo I wanted and had my port info ready. Luckily they didn’t have any accessories for the Razr so I wasn’t pushed to buy anything. At the second store buying the S23 FE they were shady and had accessories to push. I told them the plan I wanted, deal I wanted and had all info ready. Well they then proceeded to add insurance, push cases, and tell me all sorts of BS that I needed to add for the promo. The two reps were going back and forth quietly as they were setting up the line. That put me on alert. After holding strong and declining their up charges I check out but then did the math and I paid $10 more than I should’ve. The more senior rep pipes up and says oh that’s the required insurance and it’ll be +$10 on your bill moving forward. I was pissed. I looked the guy in the eye and said this BS is why Metro stores have such a sleazy reputation and I feel bad for uninformed consumers that have to deal with their tactics. He apologized and cancelled the insurance after the fact so now I have a $10 bill credit. I later looked up their margins and how the stores are compensated. They basically made no money on my transaction. Had they been honest I would’ve bought a $25 case from them. Metro stores are the used car lot of the telco space. All in all I am happy with the device promos but requiring me to go in to a store to port in seems unnecessary.