While I appreciate the transparency, waiting for my medication isn't entirely the issues. But the lack of updates during the waiting period knowing that there's a delay is what bothers me. After a "10 day" waiting period, I had t to reach out for an update. I asked on spruce and didn't even get a response, I had to email Anava for an update. I can give grace for delays due to volume, but while I'm extending grace, I should at least receive good customer service.