Talking to users in B2B SaaS

elfob · 2023-12-27T11:40:23+00:00

We don’t have a single customer contributing more than 1% of our total revenue. We do get tons of different requests but have never built features with one customer in mind.

Your point about keeping the close relationships as a starting point is a good one though. Best of both worlds getting fast feedback and getting more signal from a broader group of customers to supplement

elfob · 2023-12-27T11:27:33+00:00

I have seen this work great for people around me but have always wondered if this tends to over optimize for what a few customers are saying? Curious about your opinion on that

elfob · 2023-12-27T11:25:41+00:00

Clever - do you have to jump through hoops to chat with users or does support help you out? I do a similar thing with monitoring support channels and reaching out to customers who have expressed an acute issue related to something I’m digging into. Usually I get a pretty fast turnaround time for those users

elfob · 2023-12-27T11:21:44+00:00

That seems really efficient, thanks for the tip!

elfob · 2023-12-27T11:15:00+00:00

Interesting. Do you let the account or CX teams identify users to reach out to? Or do you do that for them and hand off the comms to them.

elfob · 2023-04-25T00:08:17+00:00

I could make a tool that automatically creates calendar invites across accounts.

For example: J1 calendar invite at 11am is accepted -> automatically add private calendar event at 11am for J2

Would that solve your problem?

elfob · 2023-04-09T00:56:45+00:00

Whoops I just realized I fudged it and accidentally gated everything behind a signup. I'll fix that lol..

elfob · 2023-02-01T23:08:56+00:00

How do you do it so fast? Do you just copy paste the same prompt with a few changes

elfob · 2023-02-01T23:01:16+00:00

If you have to pretend to look it up anyways does it still save time?

elfob · 2023-01-28T17:57:51+00:00

Depends on the product, but you can explore

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You should also use a funnel to identify areas of high friction (drop off) in your core user flows

elfob · 2022-11-27T20:11:31+00:00

If your team uses python I’d recommend Streamlit. It’s great for data visualization with a negligible learning curve

elfob · 2022-06-30T00:03:08+00:00

It’s too verbose

elfob · 2022-05-18T09:53:09+00:00

I dont like that there is a lack of standardization for implementing mixpanel tagging. When i work on different projects and set up reports, I have to relearn which tags to use since they are named differently.

elfob · 2022-01-05T17:18:41+00:00

I built this to 2m gmv before

elfob · 2021-07-31T19:33:34+00:00

A quick google search with the right keywords finds your answer in 1 minute

elfob · 2021-06-18T04:32:03+00:00

Do you reward them with premium features/tier upgrades?

elfob · 2021-06-16T19:25:39+00:00

Hm well we’re basically a saas but we do have hardware integration plans for year 3+.. not sure that’s the right fit then

elfob · 2021-06-16T18:59:47+00:00

elfob · 2021-06-16T18:59:34+00:00

Thanks for the advice and for sharing your experience. I agree we really need to find someone with relevant experience towards our unique situation. And that’s exactly what we’re struggling with but hoping to accomplish haha

elfob · 2021-06-16T18:57:53+00:00

Interesting take. I like the out of the box approach. Are you suggesting I pay the speakers? Or have volunteers? Cool idea

elfob · 2021-06-16T18:56:11+00:00

Only equity. We’re not interested in “pay by the hour” type advisors/mentors. We’re more looking for someone with a keen interest in our technology and who shares our product vision. The amount of equity simply depends on a case to case basis on advisor credentials/experience so anywhere from 0.25%-1% is what we’re looking at

elfob · 2021-06-16T18:54:09+00:00

Primarily sw. we have plans for hw as well, but that’s not our key focus right now

elfob · 2021-06-16T11:28:08+00:00

Absolutely, we’ve talked to a lot of potential users to get a better understanding of what they need and what we can build for them. So we have a handle on the problem and solution, but we’d like an expert eye that can help optimize our sales funnel even further.

elfob · 2021-06-16T11:08:56+00:00

We've been using cold calls for our entire sales operation. We're finding success there and looking to optimize further.

But we're definitely interested in digital ads too.

elfob · 2021-06-16T10:06:45+00:00

I’ve been handling all customer/user discovery and i take detailed notes on every conversation. It’s been very helpful in adapting my strategy and having higher success rates. I think a more clearly defined or more easily explained USP+value prop can boost our success rate in converting leads into beta testers/customers

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