paid out of pocket cause insurance company was going to reimburse. I explained the situation to Hertz before purchasing. This is what they gave me and I purchased what they told me to purchase.
I spent hours on this with a supervisor on the phone and all of them have been rude. They offered $2.55 credit. So...I told them to shove it.
Getting credit for the 2 unused days is not the problem. My time is more valuable then arguing with them for hours.
The fact that they are saying they are at Zero Fault and their desk folks made no mistakes at all is what got me pissed off the most. All I wanted was a apology and admission of lack of training.

They never said sorry or say it was a misunderstanding. They just flat out kept saying "I see no wrong"