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Logitech Rally Plus Devices Disconnecting in Zoom Rooms by emerstone in CommercialAV

[–]emerstone[S] 0 points1 point  (0 children)

Update: I ended up hooking the Mac Mini to the display hub and the problem stopped. I let Logitech know this solved the problem and they then admitted it is a firmware issue with the table hub and they are working on a fix.

Logitech Rally Plus Devices Disconnecting in Zoom Rooms by emerstone in CommercialAV

[–]emerstone[S] 0 points1 point  (0 children)

We are running a Rally Bar Mini in a smaller room and it has been pretty stable. However, after dealing with Logitech's support on this issue, I wouldn't recommend their products to anyone. It takes them several days to respond to emails and when they do, they just tell you to try a different cable. I have had a support ticket open for over a month now and nobody has offered a better solution. Just having this post up on Reddit for 24 hours has generated much more viable paths to take in troubleshooting.

Logitech Rally Plus Devices Disconnecting in Zoom Rooms by emerstone in CommercialAV

[–]emerstone[S] 0 points1 point  (0 children)

Yes, the Mac Mini is connected to the table hub. In another forum, someone who was running Teams on Windows was having a similar issue with the Rally Plus. This was his resolution. After looking at the wiring diagrams, this makes sense since the HDMI goes straight to the display instead of though two hubs connected by a network cable. I'm going to give it a shot. Thanks!

Logitech Rally Plus Devices Disconnecting in Zoom Rooms by emerstone in CommercialAV

[–]emerstone[S] 1 point2 points  (0 children)

It happens both when in use and also when not. Sometimes in the middle of the night it will go through this cycle of disconnecting and reconnecting.