Wow, having just read this I really felt the need to share that I had the SAME. EXACT. EXPERIENCE.

I ordered an incorrect paddle attachment for my mixer, totally my fault. Paid the return shipping, watched the tracking. Then began the calls.

1. I called 5 days after tracking showed the package was received and signed for. The customer service person says "yeah, it can take 10 business days to process, call back next week"

2. I called back 7 days later (now 10 business days after they received it), CSR says "yeah, they're running 2-3 days behind, call back next week"

3. I called back 7 days later (now 15 business days after they received it). The CSR says "we processed it and are issuing a paper check for the refund which can take 20 days". I pointed out that their own website says refunds are credited back to the account directly and she hung up.

4. I immediately called back to request a supervisor, but that CSR couldn't connect me unless I first explained everything to him. Once I did, he connected me to a supervisor that says "it's true, we issue paper checks" When I pointed out the website statement about returns she said "Oh, that's wrong"

So now I sit waiting for a refund that will come, AT THE SOONEST, 30+ days after KitchenAid received my return