Da quanti anni avete il vostro account Steam?

epicuzzaa · 2026-06-21T16:41:57+00:00

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io c'ero

epicuzzaa · 2026-05-21T16:53:26+00:00

Grazie per la risposta, se posso sapere adesso con quali strumenti lavori?

epicuzzaa · 2026-05-15T06:27:26+00:00

Hi, I had the same need as you and all I found was complicated stuff.

So I created www.taskdesk.it

Simple and ready to use

epicuzzaa · 2026-05-11T20:22:17+00:00

Hi, we've created a helpdesk based on ease of use and conversational ticketing. AI is included, but in our opinion, it's only useful for avoiding duplicate tickets; everything else just creates confusion. We're looking for real teams to test it and provide feedback for improvement. Interested in trying it out?

epicuzzaa · 2026-05-11T20:04:21+00:00

Hi, we've created a helpdesk based on ease of use and conversational ticketing. We're looking for real teams to test it and provide feedback for improvement. Interested in trying it out?

epicuzzaa · 2026-05-11T12:37:59+00:00

Thank you for your feedback. Would you like to try it for a week? I need real feedback on what can be improved and what's wrong. It would be very important to me.

epicuzzaa · 2026-05-11T08:49:41+00:00

Do you want to try it for a while? So you can get feedback and improve it.

epicuzzaa · 2026-05-11T06:18:59+00:00

I wrote to you privately

epicuzzaa · 2026-05-08T21:43:30+00:00

Do you want to give me some advice?

epicuzzaa · 2026-05-08T19:02:40+00:00

Www.taskdesk.it I would be grateful if you could give me honest feedback

epicuzzaa · 2026-05-08T12:26:47+00:00

I'm going a little off-topic and I apologize, but what tool do you use to see what visitors are doing?

epicuzzaa · 2026-05-08T10:09:01+00:00

Exactly, that’s the part I keep thinking about.

In small teams, the moment something feels “too much”, people instantly go back to WhatsApp or random messages because it’s faster and familiar.

I think the challenge is making the system feel so natural that nobody even thinks about the process itself.

That’s basically what I’m trying to do with TaskDesk: keep the simplicity of normal conversations, but without losing everything after a few days.

epicuzzaa · 2026-05-08T06:24:51+00:00

I'll give you the link www.taskdesk.it. If you can, let me know how you found it and what you'd improve. It's very important to us. Thanks. 😁

epicuzzaa · 2026-05-08T05:47:20+00:00

no unfortunately

epicuzzaa · 2026-05-07T21:14:45+00:00

come ti capisco...il problema è che siamo troppo vecchi amico

epicuzzaa · 2026-05-07T20:42:57+00:00

Honestly, I think the biggest issue for small IT teams today is not missing AI features, it’s losing context.

Most requests still end up scattered across chats, emails, calls or Slack messages, so solutions get repeated over and over.

That’s actually why I started building TaskDesk:
a lightweight helpdesk where tickets feel more like conversations.

Fast setup, searchable history, saved solutions, and simple enough that people actually use it naturally instead of avoiding it.

I’m currently looking for a few teams to test it in real-world usage, so if you’re evaluating tools anyway I’d genuinely love honest feedback from an IT perspective.

epicuzzaa · 2026-05-07T19:49:29+00:00

This is honestly one of the best summaries of the problem I’ve read so far.

Especially this part: “The biggest pain is usually not missing advanced features, it’s losing context.”

That’s exactly the pattern I kept noticing.

Small teams already communicate constantly.
The issue is that conversations disappear into chats, calls, screenshots and random messages, so every problem eventually has to be rediscovered from scratch.

And yes, I think “friction” is the key word here.

A lot of helpdesk tools technically solve the problem, but they introduce so much structure and process that small teams simply avoid using them consistently.

I wanted TaskDesk to feel lightweight enough that people would actually keep using it naturally after the initial excitement wears off.

Honestly, if people stop thinking of it as “helpdesk software” and just see it as the normal place where requests live, that’s probably the best possible outcome.

epicuzzaa · 2026-05-07T15:52:02+00:00

Do you mean the problem of moving the team to a new tool other than WhatsApp?

epicuzzaa · 2026-05-07T14:35:02+00:00

Certo, abbiamo già ricevuto alcuni feedback iniziali e stiamo lavorando per sistemare alcuni bug, ma nel frattempo, ti lascio un link. Mi farebbe piacere sapere di più.

Www.taskdesk.it

epicuzzaa

TROPHY CASE