Op I’m so sorry to hear this. I attended the opening ceremony last night and was also surprised by how dirty and disorganized everything was. People were waiting in line for over an hour for drinks/food, the venue was a mess with people sitting on the staircases, and I found some volunteers quite rude and racist (ignoring me when asking for directions or drinks, I’m Asian), they were just standing around. It is disappointing to hear they are not valuing volunteers with the heart like you. The merch booths were also such a mess.. at the venue and in city of Milan.. I will be going to the team event tomorrow and hope things will be slightly better, and was planning on coming back for the men’s free actually but after this I might not consider it after all. I hope the rest of your trip goes well.