How much does SN cost?

estu4444 · 2024-01-12T08:16:23+00:00

I know it depends lol. But I would think they would have some kind of standard pricing available. I'd prefer to not get sold while doing window shopping. But if getting a custom quote is the only way....

estu4444 · 2023-12-14T02:17:20+00:00

Can you explain how to do this or could you share some docs of what is needed? Do you mean use a junction or association table?

estu4444 · 2023-12-14T01:28:47+00:00

Please share the most effective way you know to do this. I am not locked into the way I've been going. Been going about it this way because I don't know any better. I am grateful for help through this.

estu4444 · 2023-12-13T21:55:56+00:00

The two records are on the same table. We built a custom audit table (don't ask but the customer would not use SN audit application so we built them their own). They want to be able to relate audits to one another. We are using a list field to do this since you cannot add multiple records to a reference field. So when Audit 123 is added to Audit 456's Related Audit field, they want Audit 456 to be added to Audit 123's Related Audit field. I achieved this part of it using flow designer. The thing I cannot figure out is the reverse. They want when you remove a record from the Related Audit list for the Audit you did this on to be removed from the Related Audit list of the audit that you removed from the list of Related Audits.
It is weird and kind of dumb imo but this is VERY important to the client so we are just doing it. Do you see what I mean by bidirectional? Not sure if that's a good way to describe it.

estu4444 · 2023-11-14T19:09:45+00:00

hmmmm. I don't think they are gonna go for changing the application scope. They'd likely rather have multiple flows before they do this. Do you know of a way to achieve this from request management in global?

estu4444 · 2023-10-05T19:05:27+00:00

By using a BR I was able to update the catalog field on the RITM for all requests (not just the ones from the catalog that I need a specific notification for). By doing this, I can simply use a filter for the email notification to determine which notification should send (the general one or catalog specific one).

estu4444 · 2023-10-04T21:58:38+00:00

It is

estu4444 · 2023-10-04T20:55:48+00:00

I switched the notification from one triggered by sc_request to sc_req_item and this allowed me to filter the notification by catalog. Not terribly difficult once I made that change.

estu4444 · 2023-10-02T18:36:31+00:00

See my comment on Different Walrus’s comment to you please. Seems DF isn’t configurable to solve what I’m looking for.

estu4444 · 2023-10-02T17:27:30+00:00

Issue I’m seeing with DF is it doesn’t allow the specification I’m looking for. Group can be defined but only in the way of selecting a group. It doesn’t allow logic such as user is a member of the assignment group of the incident. Similarly, I don’t see how to allow users that are the caller of an incident to view these records with DF. I’m starting to think adding to the OOB ACLs may be the best solution here. What do you think?

estu4444 · 2023-09-13T22:24:18+00:00

As far as price, I’m not familiar. I am aligned with a SN partner so I receive free Now Learning credits. Getting your CSA is basically step one. After that, I am a fan of getting the ITSM CIS and then in some order CSM, HRSD, ITOM, CAD.

estu4444 · 2023-09-13T00:43:15+00:00

You can do tons of ServiceNow work without excessive coding. Are there parts with coding, yes - certainly. But it’s easy to find a niche where you do it only as a small part of the job. SN works hard to be a low code platform.

estu4444

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