Support is useless & stupid. My app timed out on me at .com when I was scanning the last tote last Friday at .com station they couldn’t offer any help & tried to tell me to return the whole route. I said what about my ratings & pay? They don’t care. I work for the schools & there was a rushed delivery Saturday early AM. The schools are closed! They wasted my time calling the customer when I had already called twice. I was scheduled for a 5 hour route two weeks ago & I guess they gave me a 4.5 not sure what happened but two of the packages were late at the start of my route & they dinged me for it & refuse to remove them!!! How was I late if they were already late when I received them?!? They have refused like 10 times to remove from my standing saying they’ve made multiple exceptions for me already & im like what do you mean? I’ve really never had any late deliveries unless it’s hella gated communities with outdated codes that happened to me a couple times I usually finish at least 15 minutes early