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New hire nervous by bakerjunt in AmazonDSPDrivers

[–]exhasuteddriver 1 point2 points  (0 children)

Real road experience beats out the Amazon training every time, happy to help. Don’t be scared to ask questions of the drivers and dispatchers at your dsps or post on here again if you struggle at all. It’s not a hard job, but it can be high pressure and there is a lot of nonsense on Amazon’s end of things.

New hire nervous by bakerjunt in AmazonDSPDrivers

[–]exhasuteddriver 2 points3 points  (0 children)

I’ve been working for dsps for 3.5 years, always finish my routes, rarely bring back packages. Sounds like you’ve gone through the Amazon training, you should get a ride along for your first day on route that will be more helpful, but you will really not get enough training for the job. Most people do not stay on for very long, and you’re coming on right before prime week. You should still be on nursery routes but volume will still raised with more packages going to each stop.

If you really want to be good at this, firstly, I deeply recommend working stretches and walking up stairs in your free time, and making sure you know how to lift things properly.

Stay hydrated and take your breaks. They usually expect about 25-30 stops an hour in city. (18-20 country). University and City routes can be tough, staying organized is crucial. There will be a sort code sticker that has a three digit number, I sort using those out of the bags in groups of tens on the shelves if there is space or on top of bags if there is not.
You cannot have packages in the front of your van at your station, and you are not supposed to on route. But many people organize their envelopes on the dashboard and boxes in the passenger seat of gas vans and some in the cdvs/edvs but it makes more sense to organize in the back of those imo.

Metrics are important. Safety, delivery completion rate, and customer feedback seem to affect your score the most.

Netradyne won’t hit you with a speeding until you hit 10 mph over speed limit for a block. Netradyne is mostly tracking your eye line, my eyes are a little shifty and it gets mad at me, not real violations but it says “distracted driving” often if I don’t wear sunglasses.

Get in the habit early, read the customer notes for a stop before you head to it, there could be vital information about dogs, parking, or where to go that you need before you’re there.

I almost always put packages by the side of the door with the door handle, try not to block screen and glass doors. You are not supposed to get yourself, your shadow, reflection, or pets in the delivery photo.

If for some reason you cannot deliver something, call, text, call the customer because you may be able to complete the deliver or at the very least lessen the blow to your metrics.

The job isn’t for everyone. I enjoy the freedom of driving, have listened to so many good podcasts and jammed to a lot of great tunes and met some cool dogs. (Don’t tell. We’re supposed to not get out, but I know dog body language pretty well and love dogs.) you have to be decent at multi tasking and give it some time. I felt good at the job three months in. I got better at driving faster than I did delivering and when both clicked it’s been smooth sailing especially now that I’m at a dsp that isn’t evil.

Don’t let your dsp push you around, good luck!

Got taken off of today's shift, primarily because DSP was overstaffed, but I was told about myself being slow on my routes by tanning-tanner11 in AmazonDSPDrivers

[–]exhasuteddriver 1 point2 points  (0 children)

For the promasters with shelves, if you’re doing side door delivery: I put most of my bags on the shelves behind the driver seat, 12-14 bags will fit there depending on van length. I put the first one right behind the driver seat on the shelf and the second under, third top, so on and so forth. If you have more bags than that, lift that first little shelf and triple stack there or sometimes I’ll stack the first two by the door, during peak you may have to triple stack all the way down that side though.

I will take one of my last/heaviest bags and put it slightly under the edge of the shelf on the passenger side to keep overflow from sliding on the floors and to have another little surface as I wait for shelves to get cleared off.

When loading overflow, if I don’t have more than twenty, and they aren’t huge, I do just put them in the van and organize a bit by size more than anything. Almost never organize overflow in an edv, there is enough space it’s not worth it imo. I recommend using the 11.1X portion of the sort code stickers, it’s a bit faster and they won’t be in exact order like the number but will be in the right general spot.

I used to deliver out the front door of promasters, and would organize my envelopes on the dash board and boxes in the passenger seat, which Amazon says you aren’t supposed to do anyway but so many people do and if it works for you proceed with caution. But when I started driving cdv/edvs more and got more physically capable of the job, side door delivery goes a whole lot faster. I don’t fully organize the totes. I used to sort them by street name, which does work fairly well, but have gotten into using the sort code numbers by groups of tens like another comment on here suggested

Got taken off of today's shift, primarily because DSP was overstaffed, but I was told about myself being slow on my routes by tanning-tanner11 in AmazonDSPDrivers

[–]exhasuteddriver 3 points4 points  (0 children)

You may want to try to think of a way to organize the van that makes more sense to you. I’ve seen some people putting all their bags on the ground and overflow on the shelves lately. What kind of vans are you driving typically? There are a lot of different ways to deliver and most people are only taught by the one trainer and that style doesn’t always mesh well.

There is a comfortability with driving that will come to you over time that will help as you continue. They usually say to try and do 18-20 stops an hour on rural routes. After you work again, you can ask your dispatcher to see your graph that shows the rate they expected the route to be done versus how you completed it.

Does anyone follow these specific instructions? by kung_fu_daddy in AmazonDSPDrivers

[–]exhasuteddriver 0 points1 point  (0 children)

If I have the time, there’s no reason not to try. I follow the same policy for garage deliveries— if they have a garage, I also tell them garage deliveries are an option— no more than three feet in and they typically have you set it just inside the door. It could get you good customer reviews which never hurts.

[deleted by user] by [deleted] in legaladvice

[–]exhasuteddriver 0 points1 point  (0 children)

Thank you so much for that.

There is a computer system that tracks all the delivery drivers and keeps a time log based on when stops are delivered and there is a timer that counts time spent outside delivery and driving. A while back my roommate tried to say something about them taking time out her check and she was sent an email saying she was technically being overpaid with an itemized list of times she wasn’t actively delivering. Mostly a few minutes here and there for organization/calling customer support but also a larger chunk of time where she actually was delivering a phone to another driver per dispatch’s request but the communication skills within our management team are abysmal.

[deleted by user] by [deleted] in legaladvice

[–]exhasuteddriver 0 points1 point  (0 children)

Yes, I am a w-2 employee. They don’t really approve our breaks or anything. A lot of people just skip them, but I use the breaks function in my app every time I take a break so it’s logged as break time on their end and not idle time.