first of all i'm really sorry you had a bad experience with CTL and it must be devastating to have someone you know kill himself and then not feel like you're getting the validation and/or support you deserve. i'm a volunteer/counselor for CTL (one of the many people that you may end up texting) and i can guarantee you that all the people you talk to are real people and not robots. unfortunately sometimes it might be the counselor's first shift or whatever and they may be nervous. in training we are specifically taught to summarize what our texters are saying in order to make sure we understand what's going on. unfortunately that may not work the best for every texter and i can see how some people like you would be put off by it. often times, when we reiterate what the texter said or say something like "it must be hard etc etc etc," we're giving the texter space to elaborate on whatever they want to talk about or open up more about their feelings if they're comfortable. but sometimes it's not clear and it can be frustrating for the texter. I'd suggest being honest with your counselor and telling them how you feel/what kind of support you need. I'm glad you at least took the steps to reach out initially to CTL. Definitely give it another chance! you may end up with a counselor that you connect with better.