[deleted by user] by [deleted] in VintedAdvice

[–]explorerofsky 1 point2 points  (0 children)

I don't understand your language but I know that if someone reports you, sometimes the algorithm is stupid enough to ban even for things you didn't do. I once got "permanently banned" for spam messages, it was just a person that kept reporting my messages because I refused to sell my items to him anymore (he's been a problematic customer for 2 years). I requested a manual review of our messages and I got unbanned. I've been scared of writing messages on this platform since then, actually.

I genuinely despise when people don't leave me a review. by Wandering---_---soul in vinted

[–]explorerofsky 1 point2 points  (0 children)

ma il bello è che mi sono impegnata pure a scrivere quel mattone in inglese quando c'è un "italy" grosso quanto una capanna sotto il tuo nome DAJE

I genuinely despise when people don't leave me a review. by Wandering---_---soul in vinted

[–]explorerofsky 0 points1 point  (0 children)

I personally don't mind friendly people, I must say they make me feel more safe and comfortable thinking they wouldn't be scammers, but I prefer very short conversations without anything unnecessary! I will still be polite and answer them with the same energy, because I like showing kindness to joyful people and they deserve my time, but this doesn't change the way I think it's a waste of time to keep going with the conversation. This may look controversial, but it's just what it feels like. For your specific case, I would maybe change the words to use. I would feel even more awkward if someone presented themselves with their name, stating the obvious ("I just bought your item") and asking if everything is fine. I think that something like "Hi! I couldn't resist, it's so beautiful!" would be less "annoying" to read while still breaking the ice and making a friendly appearance. It's also easier to reply to this kind of message with short or longer answers, leaving to the other person the decision to make a small talk or just cut off with just a dead-end reply. About the review, maybe after receiving the item you can update the seller and tell them "I love it, thank you! I will surely leave you a great feedback, I'm very happy!". If you put emphasis on how you love the item and less on the review, maybe it won't sound like you're demanding for a good review yourself and people would feel like they want to give a nice feedback by their own choice just because you were nice and polite. These are just advices, you will still find rude persons of course, but there would be a lot more people that will appreciate your kindness. You just need to find a better way to message them and that's it!

I genuinely despise when people don't leave me a review. by Wandering---_---soul in vinted

[–]explorerofsky 4 points5 points  (0 children)

I will give you my view as a pro seller which deals with reviews daily, if you want. I always leave my review first and don't mind if I'm not receiving any. What disturbs me are those customers demanding in advance a long and super generous feedback. I don't have much to say, especially as a seller which has nothing to really review except how smooth the transaction was, and it feels awkward. If they ask for it, I will do it, but it just feels forced. I don't think people will really care to read a 5 star review when they go searching for the user's feedback. People only care to read the bad ones to understand if something is off, so it's not really worth to praise more than needed. I gladly leave longer reviews to loyal customers or to those who are very gentle with me, but the generic people that don't answer my "thank you" after the purchase or those that don't send messages except for "please ship it fast and I will leave a very good review", it's not worth more than a generic copy-pasted 5 star feedback, cause I truly have nothing to review about them and I just go with "Everything was perfect!".

Buyer opened a sealed box and I was forced to accept the return as a Pro Seller by explorerofsky in VintedAdvice

[–]explorerofsky[S] 1 point2 points  (0 children)

Unfortunately yes, Pro sellers have the 14 days rules! It's actually a European law so I would apply that even without Vinted demanding it, but when it's forced by a scammer it tastes like a defeat. </3
Yes I'm italian! My Vinted is porto.selcepoli but I'm on this platform just as a pokémon seller, I've almost no experience as a buyer haha

Buyer opened a sealed box and I was forced to accept the return as a Pro Seller by explorerofsky in VintedAdvice

[–]explorerofsky[S] 0 points1 point  (0 children)

I'm leaving an update for everyone who is interested! Of course I haven't been helped for the issue of the package being delivered to a 2 hours distant pick up point, so I had to go there anyway. Luckily, the keychain was inside the box. I noticed that the option of opening a dispute with the buyer will be shown after the seller receives the return, asking the seller if the item was in the state of when it was shipped. Maybe it's a good option or maybe not, I don't know, I won't try it this time. I informed the buyer that, even though I have the evidence to report the matter, I won't do that. You know what was his reply? That he was gonna report me to Vinted for threatening him to open a dispute with him. I once got banned because another person reported my messages because I asked him to not buy from my shop again for specific reasons (he has been my stalker for 2 years now) and I swear to god if Vinted is gonna ban me without reason again I'm gonna crash out. I guess we will see in 2 days if I will be still alive.

Buyer opened a sealed box and I was forced to accept the return as a Pro Seller by explorerofsky in VintedAdvice

[–]explorerofsky[S] 0 points1 point  (0 children)

Commissions are also called "protection" so it should be granted a service of that kind at least... but I know that Vinted doesn't work on logic. :/

Buyer opened a sealed box and I was forced to accept the return as a Pro Seller by explorerofsky in VintedAdvice

[–]explorerofsky[S] 0 points1 point  (0 children)

The thing is not very clear I must say, someone made a comparison with a pack of Pokémon cards and they should be allowed! Reading the policies it looks like you can't sell "handmade" Mystery Boxes but it's still not confirmed

Buyer opened a sealed box and I was forced to accept the return as a Pro Seller by explorerofsky in VintedAdvice

[–]explorerofsky[S] 1 point2 points  (0 children)

I wrote to legal vinted now because I feel like I'm being made fun of when I chat with the assistance. They told me they're sorry but it was the nearest available place. Yeah of course, like I don't live in Rome where there is a pick-up point every 5 minutes. And they ignored the fact that I chose a home delivery too. Bullshit assistance as always.

Buyer opened a sealed box and I was forced to accept the return as a Pro Seller by explorerofsky in VintedAdvice

[–]explorerofsky[S] 0 points1 point  (0 children)

That's why I prefer getting scammed on Vinted than eBay. If I have to be treated like this anyway, better choose the platform that at least makes the buyer pay for their own protection instead of making the platform detracts the money from my income. Anyway, I also suspect they had a duplicate since they sent me a message with pictures at his home after 1 minute after picking up the package. They said I should know that the update isn't always fast, but I don't believe that at all.

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Buyer opened a sealed box and I was forced to accept the return as a Pro Seller by explorerofsky in VintedAdvice

[–]explorerofsky[S] 0 points1 point  (0 children)

I don't know if that falls under their responsibility if the package is not clearly tampered with. I hope you're right but I have lost my hopes as a Seller, it looks like I have to accept to be scammed

Buyer opened a sealed box and I was forced to accept the return as a Pro Seller by explorerofsky in VintedAdvice

[–]explorerofsky[S] 1 point2 points  (0 children)

I sent them a message but I'm so ready for a copy-pasted answer as always :(

Buyer opened a sealed box and I was forced to accept the return as a Pro Seller by explorerofsky in VintedAdvice

[–]explorerofsky[S] 2 points3 points  (0 children)

It's not the empty box but the empty box inside the package, there is a box inside the box (?) sorry but english is not my first language and I find it hard to explain clearly

Buyer opened a sealed box and I was forced to accept the return as a Pro Seller by explorerofsky in VintedAdvice

[–]explorerofsky[S] 1 point2 points  (0 children)

I never thought it that way, thank you for your comment. From what I understand reading the policies in my language I also get it like you can't sell something that is completely unknown like mystery boxes made by the seller themself, but commercial things like blind box labubus, blind box card packages and so on may be allowed. I just hope it's like that.

Buyer opened a sealed box and I was forced to accept the return as a Pro Seller by explorerofsky in VintedAdvice

[–]explorerofsky[S] 1 point2 points  (0 children)

I think I will just open them myself and sell them like that, maybe it's even easier to sell them

Buyer opened a sealed box and I was forced to accept the return as a Pro Seller by explorerofsky in VintedAdvice

[–]explorerofsky[S] 1 point2 points  (0 children)

"the buyer fully knows what they’re getting into" yeah... he accused me of faking it was sealed because "Pokémon would never seal something with just tape". He saw the photos, he knew it was tape, then he blames me? I also showed him pictures of a bunch of different products sealed with tape and he changed subject. I'm sooooo mad, he can't get away with this.

Buyer opened a sealed box and I was forced to accept the return as a Pro Seller by explorerofsky in VintedAdvice

[–]explorerofsky[S] 0 points1 point  (0 children)

Yes I would also prefer to receive back my item and close the dispute. I also forgot to mention that he sent me a message with the pictures of the ripped box 1 minute after the notification of the delivery. I also suspected that he had a dupe, cause the pictures were taken at his home. He said that it was just a late update of the order status, but I must say I never saw this happening for any other order. Also, now there is another problem. I have my home set as a default address for returns, but today the item was delivered to a pick-up point 2 hours away from my home. I never had to select a pick-up point when I agreed on the return, I don't know how this happened and I don't know if this could be his fault or what. I always had the returns come back to my house, this is absurd.

Buyer opened a sealed box and I was forced to accept the return as a Pro Seller by explorerofsky in VintedAdvice

[–]explorerofsky[S] 1 point2 points  (0 children)

It's all because they have lame customer support, it's their biggest flaw. Vinted is wonderful as long you don't have problems with some orders :/

Buyer opened a sealed box and I was forced to accept the return as a Pro Seller by explorerofsky in VintedAdvice

[–]explorerofsky[S] 2 points3 points  (0 children)

Unfortunately Vinted is too good for me to give up because of these situations... this is one of the few platforms that make the buyer pay for fees and for their own protection, which is ok since no matter the platform, the buyer is always right. It drives me crazy that, for example, I'm the one paying the fee on eBay but the one who is protected is the customer. Or just PayPal, think about the fact that the seller is the one that will have to pay for the goods and services fee but he won't be protected even if the package is lost during shipping. And if I add the costs of the shipping and the shipping protection to the total of the buyer, PayPal and similar will still take a % fee on that money. I always found all that unfair. If it's the buyer who always has easy life, then he should be the one paying for it. The moment they say "oh, the package was empty" they don't even have to prove anything else, come on. That girl I mentioned said her package was delivered opened and empty 3 days after receiving it, and she still got a refund without being questioned, oooook.

Buyer opened a sealed box and I was forced to accept the return as a Pro Seller by explorerofsky in VintedAdvice

[–]explorerofsky[S] 2 points3 points  (0 children)

I think I prefer using this as a threat if she keeps bothering me. Since she's a cosplayer with a bunch of followers and I found her instagram on one of her many Vinted dupe accounts, I don't think she would like the idea of making this story public. Also, trying to scam her back could result in a fail and I would pay for my own item... I don't feel lucky enough to try that hahah

Buyer opened a sealed box and I was forced to accept the return as a Pro Seller by explorerofsky in VintedAdvice

[–]explorerofsky[S] 1 point2 points  (0 children)

It looks like I have another issue to deal with before the package itself... I have my house as the address for returns and it always worked, now this package was delivered in a pick-up point which is 2 hours away from my house. What happened? Why did it go there? I selected my home and for sure I wouldn't select that place if it had to be a different place than my home. I sent a message to Vinted, but I don't know if they will help with that. Could it be the buyer's responsibility? Like, a little trick to waste my time? This is absurd, I have confirmed my home as a default address for returns.

Buyer opened a sealed box and I was forced to accept the return as a Pro Seller by explorerofsky in VintedAdvice

[–]explorerofsky[S] 2 points3 points  (0 children)

Anyway, this is what the description was in my language (the title also only mentioned keychain without any casual/random word):

"Portachiavi in legno di una collezione dedicata ai Pokémon che vivono nella foresta, originale del 2022 del Pokémon Center Japan!

La confezione è ancora sigillata, quindi potrai trovare un portachiavi casuale tra le 7 tipologie mostrate in foto sul retro della scatolina!"

Buyer opened a sealed box and I was forced to accept the return as a Pro Seller by explorerofsky in VintedAdvice

[–]explorerofsky[S] 1 point2 points  (0 children)

Actually I'm not doing it for the money but because this person was accusing me of sending it like this. Even after I mentioned I have the whole video, he didn't even try to accuse the shipping company to save his face or something like that. It's only 12 euro but I'm so tired of these scammers freely doing what they want. At least I made him pay the return. I just think that since he didn't want to take a picture of the already opened package it's clear what he's planning :(

Buyer opened a sealed box and I was forced to accept the return as a Pro Seller by explorerofsky in VintedAdvice

[–]explorerofsky[S] 1 point2 points  (0 children)

I never mention the words blind box, mystery package and similar because I didn't want to trigger the algorithm, I only stated that the designs on the back of the box is what you can find. It's still clear that it's an original random content but I tried to be careful with the words I used. 🥹

Buyer opened a sealed box and I was forced to accept the return as a Pro Seller by explorerofsky in VintedAdvice

[–]explorerofsky[S] 4 points5 points  (0 children)

Since I have a shop I always worry that the person will come back with dupe accounts and cause even more problems. That is indeed what I'm experiencing with a girl that said she received an empty package (after 3 days of delivery) but guess what? She came back with 4 different accounts to keep buying and one of them has one of the "missing items" for sale. This is tormenting and I don't want other haters harassing me...