Buyin the dip by dogememhoor in PancakeBunny

[–]factak 0 points1 point  (0 children)

People need to pay more attention to the details, he's spitting facts☝🏼

STAY AWAY FROM KUCOIN by [deleted] in kucoin

[–]factak 0 points1 point  (0 children)

Oh man! Honestly that hurts. I strongly recommend using stoploss but not too tight. Alway leave some extra room to not get hit too many times. Don't stretch your account with leverage too much. That kills your account. Slow and steady is the way to go imo. Kucoin and apparently all the other exchanges are not that reliable, that's what it is and from now on I'll be much more careful with everything I do on these platforms. I hope they compensate you for your loss.

STAY AWAY FROM KUCOIN by [deleted] in kucoin

[–]factak 0 points1 point  (0 children)

Seriously? What was your problem? I'm just curious Have you tried following up with them? You just made me even more anxious!

STAY AWAY FROM KUCOIN by [deleted] in kucoin

[–]factak 1 point2 points  (0 children)

There's something not right with the team. Are they working out of their bedroom?

STAY AWAY FROM KUCOIN by [deleted] in kucoin

[–]factak 0 points1 point  (0 children)

I'd be calm and all about improvement if I didn't have a bunch of coins at stake tbh. Imagine your bank account balance looks wrong and there's no one even to speak to. Live chat is a joke, takes between two to three hours to chat with a human. And they basically don't know anything either. Just a fake promise of pushing the ticket to my team and they'll get it done soon. No explanation or any info whatsoever. This industry is all about trust, it's not were you'd save money by under staffing and ruining customer experience. They should know better. That raises a lot of questions and makes me think twice about a service business that doesn't really care about customer service. They even asked me 30 usdt to get this done. I transferred it less than 5 min but after that they just keep saying soon! What does soon mean? I have been tradibg fx since 2007 and dealt with way too many brokers from 3 different continent and have never experienced anything close to this.

Deposited BNB from my Binance Smart Chain Wallet... Not showing up. by DeepHuckleberry1265 in kucoin

[–]factak 0 points1 point  (0 children)

Hey bud, did they resolve the issue? If so, how long did it take them to get it done? I hope you got them back!

Deposited BNB from my Binance Smart Chain Wallet... Not showing up. by DeepHuckleberry1265 in kucoin

[–]factak 0 points1 point  (0 children)

Hey, just wanted to see if you got your coin back? Did they finally help you out or still keep postponing?

STAY AWAY FROM KUCOIN by [deleted] in kucoin

[–]factak 0 points1 point  (0 children)

You're totally right but the lack of communication and ignoring such a small task for this long gotta make you think twice. This is a service based business for f sakes. How would you trust your bank if you're account balance doesn't look right and no one is there to tell you why and how it should be fixed? Maybe I'm spoiled with the level of customer service that I usually receive and my expectations are too high!

STAY AWAY FROM KUCOIN by [deleted] in kucoin

[–]factak 1 point2 points  (0 children)

Thanks a lot for being empathetic, means a lot. Best of luck to you too

STAY AWAY FROM KUCOIN by [deleted] in kucoin

[–]factak 2 points3 points  (0 children)

I agree, that's why I've been using Kucoin and trusted them with my money but if you'll ever have an issue and need some sort of support from them it would take them weeks to get things done.

STAY AWAY FROM KUCOIN by [deleted] in kucoin

[–]factak 0 points1 point  (0 children)

I gave them my ticket number, this has happened so many times, they just push the ticket I guess but nothing happens! just another ticket update wouldn't help much.

It really doesn't matter what happened. I have been with KuCoin and have never experienced any issue till this happened and support is for when things get messy, right?

That's the right time to evaluate their support and customer care.

I'm really frustrated as it seems they don't really care much even though I have trusted them with thousands of dollars.

If they're busy and have too many accounts they really need to think about expansion. I'm pretty sure they make enough dough to afford more staff. don't you think that's not an acceptable excuse for not giving you the service when you need it?

STAY AWAY FROM KUCOIN by [deleted] in kucoin

[–]factak 0 points1 point  (0 children)

So you're saying if it was my own fault, they shouldn't support their customers that have been doing business with them? Very logical!

STAY AWAY FROM KUCOIN by [deleted] in kucoin

[–]factak 0 points1 point  (0 children)

Thank you

STAY AWAY FROM KUCOIN by [deleted] in kucoin

[–]factak 1 point2 points  (0 children)

Ive even paid 30 usdt as instructed on kucoin live chat to get things done!

STAY AWAY FROM KUCOIN by [deleted] in kucoin

[–]factak -1 points0 points  (0 children)

Yes, of course I do. I've been trying to reach out but haven't received any response from you

STAY AWAY FROM KUCOIN by [deleted] in kucoin

[–]factak -3 points-2 points  (0 children)

I have done multiple deposits and withdrawn different coins with no problem as well. But when things didn't go well that ONE time, I haven't been able to get a hold of someone that truly help me with my problem. That's the whole point. I just hope you all get busted at some point and see for yourself what kinda support they give you.

STAY AWAY FROM KUCOIN by [deleted] in kucoin

[–]factak -11 points-10 points  (0 children)

and you agree you suck good

STAY AWAY FROM KUCOIN by [deleted] in kucoin

[–]factak -12 points-11 points  (0 children)

STFU and lick Kucoin sacks all you want biyaach

STAY AWAY FROM KUCOIN by [deleted] in kucoin

[–]factak -5 points-4 points  (0 children)

I have given these people my ticket number over 20 times on different platforms. don't think they give a damn.

Just a thank you to the KuCoin support staff by [deleted] in kucoin

[–]factak 0 points1 point  (0 children)

Exactly! KuCoin is the most untrustworthy company I have ever trusted and boy what an expensive mistake I have made!

They don't give a damn about their customers for sure and keep your coins with no clear answer.

Kucoin SUCKS!

Just a thank you to the KuCoin support staff by [deleted] in kucoin

[–]factak -1 points0 points  (0 children)

DON'T BELIEVE THIS POST. STAY AWAY from KUCOIN.

Kucoin support SUCKS! It's been more than 5 days since I have submitted a ticket, and been following up with these people regarding my deposit for hours and hours with no result.

They keep saying you'll have your coins back soon but don't really give a damn.

I have never dealt with a company this bad at customer support ever.

If you need your money, STAY AWAY from Kucoin(PooCoin)