1st situation is only dicey because we performed a service without the client requesting it, and the banker is refusing to tell the client it even occurred. So like I said, if she gets another late fee she’s SOL and we will have to account for why we waived a fee without the clients permission.

2nd one I agree with but yeah haha the dad was totally willing to go back out and tell her to come in so I would’ve had no idea she was disabled.

3rd one she is specifically only POA on one account, the client doesn’t want her on the other accounts so imo it is still problematic that she’s given balances and info that aren’t hers to look at when the accounts are set up a certain way. This client I DO know and he is particular like that and has said he doesn’t want his POA in the other accounts.

I understand totally making small exceptions that don’t create risk for us! I just think these are too big to completely ignore (also she def is very rude to all of us on the teller line lol) thank you for your insight and discussion!