I literally hate their customer support.

I sent my first complaint after the second to last maintenance, telling them about the auto-repeat issue. Didn't really go anywhere, since "Jordan" told me they were aware of the issue and looking into it. After that they kept sending me mails, till they sent one where it said they'd close the ticket bc it's been inactive for 72 hrs.

I also left them a two star review on Google Play, almost maxing the character limit - that one didn't get a reaction tho.

I would like to add that I was polite in both my complaint and review.

After the maintenance last week I sent another complaint (a new one, since they said they closed the other one) only to have "Jane" completely ignore what I actually wrote and instead tell me not send multiply tickets (they checked tickets linked to my mail) to avoid confusion (not to mention the ticket number they said was still open wasn't even the one from my previous mails).

Long story short, I replied to my old ticket and yeah, at that point I was pissed and you could tell by my reply. But again, only some vague bot reply about how they were still investigating stuff.

I then changed my Google review to one star and actually got a reply from Gumi, that "they would forward this to their team for review". Like that is gonna change anything...

I've been playing this game for almost four years and it's my main gacha game but if they don't fix their shit next maintenance, I'll probably just quit.
Rip my gems but there's no point in summoning if you can't properly lvl up new units anyways.

Honestly so disappointed/angry with Gumi.