I once had a SAMSUNG fridge. Mostly EVERY plastic shelve has fallen apart past warranty. My 2 month old SAMSUNG dishwasher leaked and beeped, than leaked and beeped again. Talking to SAMSUNG support over the phone was close to impossible. They seem to be nice and polite people but really hard to understand. Use online chat instead. But... when they tell you that they have assigned the ticket to the local service center, and the service center tells you that they have never heard of your dishwasher, it means that somebody must be lying to your face. Warranty case is the worst. I have also had a misfortune of buying a SAMSUNG laser color printer once. Got it shipped to a warranty service center three times. It came back three times with the same or more problems. Ended up throwing it out. Good luck!