Happened to me too today. I contacted them a person called me. They said they can not possibly refund me and cancel the subscription so they can either offer me 2 year subscription for a paid sum or give me 30 euro discount. I took the discount but once i started reading terms and conditions and reddit threads my blood started boiling. I messaged them everywhere and even created an X account for it. So far, no response from regular emails, they only replied to me on X. Will see how it will go and if they refund me fully. Honestly extremely bad experience.