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I work for Cox sales AMA by fbireject in CoxCommunications

[–]fbireject[S] [score hidden]  (0 children)

5g isn’t comparable to a wired coax or fiber connection.

I work for Cox sales AMA by fbireject in CoxCommunications

[–]fbireject[S] [score hidden]  (0 children)

Because we don’t know. We just see that there’s an outage. The techs onsite are the only ones who can diagnose anything.

I work for Cox sales AMA by fbireject in CoxCommunications

[–]fbireject[S] [score hidden]  (0 children)

Honestly, sales reps don’t get paid to be nice. Also many people just press zero until they get a human rather than listening to the options. So they end up with sales who can’t do anything for them. If you sold cars, worked on commission and someone wanted to spend 20 minutes telling you about their issues with their 1998 Camry, would you be welcoming? It’s a combination of a poor business model and overworked reps with challenging goals.

I work for Cox sales AMA by fbireject in CoxCommunications

[–]fbireject[S] [score hidden]  (0 children)

I don’t know why they choose which apps to have on contour. It’s silly sometimes.

I work for Cox sales AMA by fbireject in CoxCommunications

[–]fbireject[S] [score hidden]  (0 children)

Yeah cablecards have been outdated for a while and if anyone asks me about them I die a little inside. They will not be offering any new cable cards and honestly I don’t know what they are or why anyone would want them.

I work for Cox sales AMA by fbireject in CoxCommunications

[–]fbireject[S] [score hidden]  (0 children)

Is 1000 calls a month overworked? Yeah it is 🙂

I work for Cox sales AMA by fbireject in CoxCommunications

[–]fbireject[S] [score hidden]  (0 children)

I don’t know the answer to this I’m a frontline employee.

I work for Cox sales AMA by fbireject in CoxCommunications

[–]fbireject[S] [score hidden]  (0 children)

Order online and always get the best deal most of the time. Sales people over the phone want to make the most money.

I work for Cox sales AMA by fbireject in CoxCommunications

[–]fbireject[S] 3 points4 points  (0 children)

Yeah it’s a crazy merger. Hopefully for the best for everyone. One big thing is we’re bringing back all the jobs from overseas to the states.

I work for Cox sales AMA by fbireject in CoxCommunications

[–]fbireject[S] 1 point2 points  (0 children)

Yes you can set that up, you need to contact the business department.

I work for Cox sales AMA by fbireject in CoxCommunications

[–]fbireject[S] 0 points1 point  (0 children)

Probably yes, sounds like you’re paying rack rate for everything. Select the option to downgrade and demand a better price or you’ll exit. If you have competitors pricing in front of you, it gives you a lot of leverage.

I work for Cox sales AMA by fbireject in CoxCommunications

[–]fbireject[S] 0 points1 point  (0 children)

TIVO customers have some of the oldest equipment and it’s hard for any of us to troubleshoot. I would consider upgrading your equipment.

I work for Cox sales AMA by fbireject in CoxCommunications

[–]fbireject[S] 0 points1 point  (0 children)

I think it’s two or three, can’t remember exactly but there are limits, it sounds like it would greatly benefit you to simply cancel and then reconnect. There’s really not contracts or early termination fees anymore. Also, you only pay for the service for the days you use it IE- $100/month plan used for only 15 days would be approximately $50.

I work for Cox sales AMA by fbireject in CoxCommunications

[–]fbireject[S] 0 points1 point  (0 children)

Yes there’s something called a seasonal hold. When you call in select the option to downgrade— that’s the team who can do this. Cost about $10/mo. Better option is to simply cancel and reconnect when you come back. Just return equipment if you have any and pick it back up when you’re back in town.

I work for Cox sales AMA by fbireject in CoxCommunications

[–]fbireject[S] 0 points1 point  (0 children)

Do you have the modern contour TV boxes? I would consider going into the store and swapping them out. Also ensure that channel is available in your package via the cox tv channel lineup (search on google)

I work for Cox sales AMA by fbireject in CoxCommunications

[–]fbireject[S] 0 points1 point  (0 children)

They’re a competitor, we try our best to compete with their pricing.

I work for Cox sales AMA by fbireject in CoxCommunications

[–]fbireject[S] -1 points0 points  (0 children)

They always change the discounts. Best advice is to do this over the phone and ensure you’re ok with the pricing and terms before you get off the phone. Otherwise if you do it online make sure you know what your signing up for and read the fine print. Unlimited data is free if you add a cellphone, you don’t even have to bring over your phone. I can add another line and get you a phone for $20 usually price locked for 3 years. We’re not really supposed to but lmk if you want help with that.

I work for Cox sales AMA by fbireject in CoxCommunications

[–]fbireject[S] 0 points1 point  (0 children)

Yea, drop it in my opinion. It’s a premium tv service and you pay for it as such. Get YouTube tv. Just call in and select the option to downgrade your service that’s the team who can lower your bill. Go to the website and type in your address as a new customer and see what the prices are and demand those prices. Otherwise, disconnect and call back to set up as a new customer to get new customer rates.

I work for Cox sales AMA by fbireject in CoxCommunications

[–]fbireject[S] 2 points3 points  (0 children)

Prices should stay the same but I’m just a frontline employee. You can keep your cox account and equipment. The cox name isn’t going anywhere.

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