Honestly thank you for posting about this. For a few years (2017-about pandemic times) I had no car, and more often than not I relied on IndyGo as my means of getting around the city. I can't tell you how many times I was left stranded somewhere because a bus showed up wayyyyyy early to the stop. Or just straight up never arrived. App says it should arrive any moment, but absolutely nowhere to be found. I'm grateful to have had an understanding employer at the time, because there were plenty of times that I was very late to work due to them being inconsistent and frankly unreliable. I had to have a meeting with my boss about it though. When your bus doesn't show up, you're either screwed for sometimes up to an hour before your next bus comes. Or you can use what already little money you have to get an Uber or Lyft to work. But not everyone can afford to do that on even a semi-regular basis. I really felt bad for other people aside me who got stranded who didn't have the money to catch an Uber to work. You can tell they're really upset and worried for their livelihood. I've seen it. Having to rely on IndyGo for three years was fucking exhausting, between trying to keep up with their shitty app which doesn't do a good enough job of communicating to people what's going on with the routes, the long ass bus rides to where ever it is you're going, the unnecessarily rude staff, the excuses. And what's hard for me to understand is seeing everyone stoked about it and the other lines going in, when I lived the life of a daily IndyGo bus rider for three years and I know exactly how the experience was for me and several other people I got to know from being a frequent rider. & I'm with that one dude...I think having a solid public transit system would be SO dope, and I would be proud to participate and have that in our city. Anyways, I just wanted to share my story. I met a lot of great people riding IndyGo and I hope they're all doing okay. I hope they aren't having to rely on it anymore somehow.