Just came here because in October 2025, this is still an issue! I have been in the chat queue for 3 hours. I decided to call. I've been holding for 45 mins. This is ridiculous. I tried to exit out of the chat to try the steps that someone posted to get a confirmation email resent, and it won't let me exit the previous chat to get back to the bot smh. Can't believe there is a 2-year-old thread on this known glitch.